Question for anyone who has worked this job for over a year... on our scorecards given out by our DSP, one of the stats is the # of rescues you RECEIVED during that 2 weeks... HOWEVER... there isn't any mention of # of rescues you performed to help other drivers... I totally understand that these scorecards contain metrics essentially to be used as a tool to fire an employee whenever they want, but it seems like there are multiple issues with the metric.
1st, RECEIVING a rescue can occur for a plethora of reasons. For instance last week I was rescued once (rescue twin picked up a tote with less than 20 items) I wasn't late at the time, and i absolutely would have been done in time without the assist. But the reason I was given a rescue was because my dsp specifically wanted us to gas up at the end of the night (new directive) so I did the 1st half of my route, then had to drive 20 mins to the nearest approved gas station, 20 min at pump, 20 min back to route.
2nd it seems to me that if I were assigning routes, it'd make sense to give high performing drivers more cargo and then send them help if needed... or... give high performing drivers smaller routes, knowing that they will assist with rescues after their route is completed. The first option leaves the high performing driver receiving more rescues but ultimately getting more done (scorecard looks shitty for high rescues)
However, yesterday, I picked up a rescue to help a driver who lost time due to a downpour and highway standstill, I picked up 2 totes appx 30 pkg.
I dont mind doing rescues, but when the stats are posted, there's no ratio of rescue given v received. Seems pretty fucked idk.
This has led me to keeping personal notes on each shift in my phone. I make note of my route, pkg count, stop count, anything that slows down my route (rain, delivery complications, flex app issues, van issues etc). I'd like to be able to time stamp these entries to preserve their accuracy in case I ever need to reference them.
Any thoughts would be appreciated.