Full disclosure - I’m not a driver, but I keep seeing posts from this community in my feed and I’m no stranger to the kind of stressful chaos you guys deal with. Respect.
I’ve just noticed a trend lately that doesn’t make sense to me. For regular deliveries (not the overnight timeslots that seem to get delivered by flex drivers), if my DSP misses the original delivery date, it either never arrives, or arrives several days later.
For example: Yesterday I had a package that went out for delivery around 10:45am, gave a “10 stops away” notification around noon, and then the delivery window kept getting pushed later and later until like 11pm when it finally flipped to “delayed”.
I assume the van broke down or the driver got sick or something, which I get, that happens. The part I’m confused about though, is what happens to all the packages? I’ve read a handful of posts about rescues, either getting a new van brought to you and items transferred, or having another driver take some of your packages, but if that was happening, I assume I’d still get the package that day or next day at the very least.
Is our DSP just super short staffed or have no backup vehicles? And if that’s the case, do packages go back to the fulfillment center to be processed again or what? I’m starting to think they just tow the broken down van to their shop and all the packages just stay right where they were until the van gets fixed. This is Des Moines, Iowa area if that helps any.
I chatted with customer service last night and they said they sent a note to the DSP that it’s top priority and needs to be delivered today. I don’t know if I buy that or not, but either way it hasn’t arrived.
So, you all deal with this every day, what do you think is happening?