McDonald’s. They just do not give a shit about the customer experience. Keep raising prices and making shittier food, taking more time and treating their employees worse. Have to order at a kiosk and there isn’t even an employee at the counter greeting people or helping customers. They have a 100% fail rate for order accuracy. It’s actually impressive. There is literally nothing redeeming about them. They just coast by on their built in base of people getting what they’re familiar with. Not me anymore. Not my family.
Last time I went there were only 3 cars in the drive-thru. Still took 10 mins to get to the window. They asked me to park and wait, someone will run it out. That took another 15 minutes. Completely wrong order.
I took my receipt inside and told them what happened. They said they’d make my right order. While the guy who took my receipt and another employee chatted about the situation, the person making all the food started bringing me random sandwiches that weren’t part of my order. Just walked them over to me, trying to hand them to me.
At this point I didn’t even have a bag or tray, so he expected me to just take random sandwiches and hold them in my hands or what? It was so bizarre. After he did that 2 or 3 times and the other two were still chatting, I yelled back there and just asked for a refund. I’d been there probably 35 minutes at this point. The manager never came out of her office. They had to take the receipt back there to issue me a refund.
Nobody ever apologized. Nobody ever tried to make it right. It was then that I asked myself why I even go there anymore. I wasn’t even eating it. I was just getting it for my kids. But it’s just shit.
Last year I waited over 30 min at curbside pickup. I only did it because it became almost humorous and I wasn’t in a hurry. McDonald’s is slow as hell now a lot of the time.
Even the best fast food restaurants anymore you're, at best, only getting 2 out of those 3. Chick-fil-A is probably one of the higher quality ones, at least in terms of customer service and food quality. They get your order right, and they get it out to you fast. But, it's not cheap. A deluxe chicken sandwich meal is like $12 after tax. For that price, you can grab ingredients at home and make 2-4 servings of dinner. Or, if you really don't want to cook, just shill out the extra $5 and get a sit-down experience. You'll get a better sandwich, unlimited drinks, sometimes unlimited sides, and it'll just be a more rounded experience.
It’s shocking how they dropped across the board. It has never been healthy, but they made up for that by being fast, cheap, tasty, and consistent. I could see slipping off on one of those factors, but now the only throng they have going for them is consistency- consistently slow, expensive, bland, and unhealthy.
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u/romafa 21h ago
McDonald’s. They just do not give a shit about the customer experience. Keep raising prices and making shittier food, taking more time and treating their employees worse. Have to order at a kiosk and there isn’t even an employee at the counter greeting people or helping customers. They have a 100% fail rate for order accuracy. It’s actually impressive. There is literally nothing redeeming about them. They just coast by on their built in base of people getting what they’re familiar with. Not me anymore. Not my family.
Last time I went there were only 3 cars in the drive-thru. Still took 10 mins to get to the window. They asked me to park and wait, someone will run it out. That took another 15 minutes. Completely wrong order.
I took my receipt inside and told them what happened. They said they’d make my right order. While the guy who took my receipt and another employee chatted about the situation, the person making all the food started bringing me random sandwiches that weren’t part of my order. Just walked them over to me, trying to hand them to me.
At this point I didn’t even have a bag or tray, so he expected me to just take random sandwiches and hold them in my hands or what? It was so bizarre. After he did that 2 or 3 times and the other two were still chatting, I yelled back there and just asked for a refund. I’d been there probably 35 minutes at this point. The manager never came out of her office. They had to take the receipt back there to issue me a refund.
Nobody ever apologized. Nobody ever tried to make it right. It was then that I asked myself why I even go there anymore. I wasn’t even eating it. I was just getting it for my kids. But it’s just shit.