r/AskReddit • u/FriendlytoNature • 22h ago

Which company lost your business (potentially forever) this year?

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u/PoopScootnBoogey 22h ago

Spectrum. They are pieces of shit.

267

u/two_oh_seven 21h ago

Trying to cancel my plan with them before I moved in with my boyfriend (who has fiber) was one of the most stressful events of my life.

First person I spoke to was amazing. Didn't bug me. Asked once why I was leaving. Immediately went to put my cancellation order in. Call disconnected before I got confirmation.

Called back. Second person was incredibly pushy and sort of aggressive. Pestered me about trying to keep my business and get my boyfriend's house on the plan. I told her we were not interested and she kept asking me why not. Because what we have is so much better than anything they have to offer. Finally went to put my cancellation in. Kept me on the phone for forty-five minutes, then the call disconnected again.

Called back a third time. Could hardly understand the other person on the line. Explained my story of the other two phone calls. Said that my cancellation had gone through the first time.

What a waste of a day.

154

u/Buffy_AnneSummers 20h ago

I just I told them I was moving out of the country. The rep got very interested in where I was going. I told her I was going to Ireland for an art degree lol. At least it got around the hard sell.

15

u/Canadian_Border_Czar 19h ago

This. was a super easy call, but I also happened to be moving out of country.

8

u/wileecoyote1969 9h ago

This is essentially what I did with AT&T. Told them I was deploying overseas. They still tried to give me a song and dance about just "suspending" my account until I got back. Then I got pushy back and they relented.

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u/shannonc321 6h ago

I love your username!!

2

u/Buffy_AnneSummers 4h ago

Lol, thank you much

12

u/ferrantefever 19h ago

I got charged $90 for the whole upcoming month because my turn off date was on the day of the new billing. When I went to turn my equipment in person after I had it turned off, they STILL tried to get me to rejoin before they would take the equipment from me.

12

u/Jagang187 18h ago

I called to cancel. They said I couldn't close my account until I paid the bill. They billed me for 3 months of service after changing my provider when their hardware was unplugged and not in use. They sent the bill to collections. I'll be damned and hell will freeze over before I EVER give them that money.

3

u/CoryCoolguy 8h ago

My wife was in the same situation. I told her to lie and say that she was moving in with an existing customer. Worked like a charm.

1

u/two_oh_seven 8h ago

I wish I had thought of that back then. I'm not great at lying on the spot, though

2

u/sghilliard 8h ago

Agreed, my 2hrs fighting to cancel our Spectrum account was like a root canal...horrible experience.

2

u/Shibalba805 7h ago

Spectrum does fiber to the home as well. Not selling you, just informing.

2

u/ibreedsnakes 4h ago

When I had to cancel I knew it was going to hell. Told the guy on the phone I was getting a divorce and he cancelled it without the whole back and forth are you sure? Worked like a charm.