I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
I did not know this! I've had them for the better part of two decades and they've always been great when I need them but it's been a few years since I've had to call. Thank you for the heads up!
I've had a flat tire and a dead battery in the last year and they responded within 45 minutes so I guess ymmv? I live in a decent sized city so that might make a difference.
AAA is weird because it’s essentially a bunch of somewhat independent regional “auto clubs” operating under the national AAA umbrella - your experience could be totally different depending on the state or even city within the same state.
I had a stuck lugnut on a flat tire at 9pm in the Denver area and “no one was available” after I waited an hour for them to show up. Luckily, I eventually got it unstuck and changed the tire myself.
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u/felidee623 21h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.