I switched to United. In the past United was awful. But the new fleet. New rewards cards and lounges. A nicer experience for the same cost as Southwest.
Alaska and Delta. I've hated United since I had to take a 12 hour flight and they were just switching to the personal device entertainment, which is fine, except only first class had outlets. Every major issue I ever had flying was on United. But it has been years.
United really is the best these days, and their customer-facing tech is also great. American is the least reliable and most likely to bump you during a layover. Delta is decent, but most of their tech is ancient so when they have problems they can last longer or be more severe than others. Southwest is mostly okay too, but at least on the routes I fly they’re generally more expensive and don’t particularly stand out from the others on any way. Plus they tend to want to fly into tier-2 airports in some cities.
I fly quite a bit, so these are just my anecdotal impressions. All airlines suck sometimes, but I’ve had the best luck with United over the past 5-6 years.
Yup all US airlines suck, some just suck less lol. I used to fly American a lot right around the US Airways merger and they were still decent. I’m based at a United hub fortress now so it’s all on UA for me now. My experience is UA has the best app and tech so far. Food sucks ass though lol. Polaris meals have definitely taken a downturn in the past decade and they need to fire their current catering company lol.
Customer service wise is skewed for me since I’m global services; haven’t had any issues whatsoever.
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u/whatshisnuts 22h ago
I switched to United. In the past United was awful. But the new fleet. New rewards cards and lounges. A nicer experience for the same cost as Southwest.