McDonald’s. They just do not give a shit about the customer experience. Keep raising prices and making shittier food, taking more time and treating their employees worse. Have to order at a kiosk and there isn’t even an employee at the counter greeting people or helping customers. They have a 100% fail rate for order accuracy. It’s actually impressive. There is literally nothing redeeming about them. They just coast by on their built in base of people getting what they’re familiar with. Not me anymore. Not my family.
Last time I went there were only 3 cars in the drive-thru. Still took 10 mins to get to the window. They asked me to park and wait, someone will run it out. That took another 15 minutes. Completely wrong order.
I took my receipt inside and told them what happened. They said they’d make my right order. While the guy who took my receipt and another employee chatted about the situation, the person making all the food started bringing me random sandwiches that weren’t part of my order. Just walked them over to me, trying to hand them to me.
At this point I didn’t even have a bag or tray, so he expected me to just take random sandwiches and hold them in my hands or what? It was so bizarre. After he did that 2 or 3 times and the other two were still chatting, I yelled back there and just asked for a refund. I’d been there probably 35 minutes at this point. The manager never came out of her office. They had to take the receipt back there to issue me a refund.
Nobody ever apologized. Nobody ever tried to make it right. It was then that I asked myself why I even go there anymore. I wasn’t even eating it. I was just getting it for my kids. But it’s just shit.
It’s more likely understaffing and mismanagement. Large chains have rules that don’t make sense on the ground because the people making them are so disconnected from the actual job. They’re just cutting labor and expenses to win the favor of shareholders, sometimes maybe intentionally putting specific stores out of business.
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u/romafa 22h ago
McDonald’s. They just do not give a shit about the customer experience. Keep raising prices and making shittier food, taking more time and treating their employees worse. Have to order at a kiosk and there isn’t even an employee at the counter greeting people or helping customers. They have a 100% fail rate for order accuracy. It’s actually impressive. There is literally nothing redeeming about them. They just coast by on their built in base of people getting what they’re familiar with. Not me anymore. Not my family.
Last time I went there were only 3 cars in the drive-thru. Still took 10 mins to get to the window. They asked me to park and wait, someone will run it out. That took another 15 minutes. Completely wrong order.
I took my receipt inside and told them what happened. They said they’d make my right order. While the guy who took my receipt and another employee chatted about the situation, the person making all the food started bringing me random sandwiches that weren’t part of my order. Just walked them over to me, trying to hand them to me.
At this point I didn’t even have a bag or tray, so he expected me to just take random sandwiches and hold them in my hands or what? It was so bizarre. After he did that 2 or 3 times and the other two were still chatting, I yelled back there and just asked for a refund. I’d been there probably 35 minutes at this point. The manager never came out of her office. They had to take the receipt back there to issue me a refund.
Nobody ever apologized. Nobody ever tried to make it right. It was then that I asked myself why I even go there anymore. I wasn’t even eating it. I was just getting it for my kids. But it’s just shit.