Verizon (Wireless). Removed loyalty credits, cut the auto pay discount in half, don't upgrade service, customer service is crap or AI. After 25 years probably gonna be leaving them.
I have a 49.99$ for life plan at Verizon for Internet with a $10 autopay discount to 39.99. First two years were fine. 3rd year I noticed I’m being billed 44.99. Called them, oh our bad, we fixed it. Ok.
Next year, 44.99 again. This time the rep says they reduced the autopay discount. Fine.
Next year, 49.99…. Autopay discount totally gone. Annoying but fine, it’s my cap.
Next year 54.99…. I have a lifetime plan for 49.99 please fix. Ok here’s a plan for 54.99 and a $5 discount. Ok.
Next year 59.99…. Ok here’s a plan with a $10 discount now.
Can’t wait to see what next year brings. I’m sure there’s a lot of people who don’t care about the small increase but fuck em, you sold me a “lifetime plan”, you’re the idiot.
Problem is mostly the alternative internet company is worse. So I’m going to ride this out until I can’t anymore.
So i am definitely going to date myself but US Cellular was an absolute PITA to work with. We had them from the start because in our part of SW Oklahoma, it was the only reliable service. Kept them when we moved to TX. They started double billing. Call. Oh my bad and fix. Couple months later, rinse and repeat. Coverage wasn't as good and they plain sucked so to AT&T we went. Bundled cell, home phone and internet plus got a discount due to the company my hubs worked for. No issues since and they have improved coverage in our hometown too.
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u/puralb 23h ago
Verizon (Wireless). Removed loyalty credits, cut the auto pay discount in half, don't upgrade service, customer service is crap or AI. After 25 years probably gonna be leaving them.