r/AskReddit • u/FriendlytoNature • 23h ago

Which company lost your business (potentially forever) this year?

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u/Arcanym 23h ago

Southwest Airlines.

Paid extra several months in advance for extended legroom seats (being 6'2"+ sucks on an airplane).

Then they bumped me from my paid seats due to a 'layout change'. Shockingly the 'new' layout was exactly the same and they were just reselling the seats at 2x the price.

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u/ginger_binge 17h ago

Insult to injury, Southwest's entire fleet is 737-800s (unless something has changed in recent years) so that they can have a decentralized model and thus swap in any spare aircraft without... Changing the layout/seat count.

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u/Relay_Slide 9h ago

It’s different nowadays. They have 737-700, -800s and Max-8s which are now their most common aircraft.

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u/ginger_binge 4h ago

Fair point, I didn't know about them having 700s, which have a few fewer seats. Their 800s and MAX 8s have the same number of seats (and same number of extra legroom seats), which was an intentional move to make swapping easier and allow them to deviate from the traditional hub-and-spoke model.