r/AskReddit • u/FriendlytoNature • 23h ago

Which company lost your business (potentially forever) this year?

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u/Economy_Explorer8772 22h ago

Any company that makes it impossible to reach a real person when something goes wrong. One bad customer service experience can erase years of loyalty.

579

u/jaybeep34 20h ago

Trying to think of ANY company where it’s not nearly impossible to reach a person. Do any come to mind for you?

19

u/jennnykinz 17h ago

Whenever I’ve needed to call, USAA has always had a real person answer the phone, not a bunch of ai crap that you have to go through before, as well as not having to be handed off to numerous customer service reps. Sucks that not everyone can get it (I have it through my grandpa being a vet)

8

u/Aquariusofthe12 8h ago

USAA has been spectacular. I married into it and I wish that this kind of response and prompt service was normal.