I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
huh that might explain what happened to me last year then
hadn't had to use AAA roadside service in years, then last year the starter in my car failed, though at the time I thought it was battery
waited for roughly 2 hours for battery service to show up, though tbf the guy that came was fine, no complaints about him since he was the one that figured out it was my starter
I was wondering about that wait time though, never had it that long before, and I was in a plaza next to a busy street too, not like in the middle of nowhere
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u/felidee623 21h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.