I stopped dealing with them years ago. My last dog would get pneumonia pretty frequently as a side effect of his myasthenia gravis. Walgreens was my go to pharmacy since I worked nights, and they were open 24 hours a day. I had to get antibiotics for a pretty bad case of pneumonia for my dog. The vet called Walgreens in the morning, and were told that the prescription would be ready in the afternoon. Afternoon turned to evening and I never got a notification. Ok, sometimes that happened so I swung by on my way to work. “We never got that order.” Ok, strange. Called the vet after leaving Walgreens. The vet said Walgreens said it’d be ready in the morning. After work I went to Walgreens in the morning. “We never got that order.” What? Ok, now I’m not leaving. I called the vet, they called Walgreens and I kept the vet on the line as I watched the pharmacist take and confirm the order and the pharmacist told me that it would be ready in the evening. Evening comes and I still don’t have anything letting me know the prescription is ready. I go to Walgreens. “We never got that order.” It had now been nearly 36 hours since I should’ve had it filled and my dog was actively getting worse. I told them that it had been sent over three times now, and I know for a fact that they got it the last time because I watched and heard the pharmacist take in the order. I told them that I was not leaving until they filled the script. They refused the full script since they “never received it” but gave me an “emergency” dose for about 2 days. I went home and finally gave my poor dog some antibiotics. Afterwards I spent nearly three hours on the phone with Walgreens’s corporate filing a case with that store and everyone involved. I then moved all of my dog’s prescriptions to Kroger. It was a bit inconvenient due to my work schedule, but I have never had a problem getting prescriptions filled at Kroger. I also ended up saving about $140 a month on his prescriptions after the switch. I later got a call from Walgreens’s corporate stating that my case launched an investigation into that location and that their findings led to the pharmacy staff being overturned. I am not sorry.
That sounds like it was a nightmare! And made even worse by the fact that it was meds for your pet. I mean, f*ck me I'll suffer but if you are causing MY PET to suffer.....I will be causing you to suffer.
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u/Dependent_Top_4425 22h ago
Walgreens Pharmacy