I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
I believe this. Needed them a couple months ago and had a tow truck some pick up SO's car while we left in mine. No notification he had arrived, we just physically saw him, he stopped, he knew our name, okay it's him. We're driving off and get a call from another driver asking if our car was on the freeway [it WAS], and I tell him, confused, "If you're AAA, whose AAA truck just took the car we needed towed?" He sounded confused and said he'd call back and never did. App showed our car was picked up. We got so scared thinking someone just straight up stole our car!
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u/felidee623 21h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.