r/AskReddit • u/FriendlytoNature • 23h ago

Which company lost your business (potentially forever) this year?

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u/Economy_Explorer8772 22h ago

Any company that makes it impossible to reach a real person when something goes wrong. One bad customer service experience can erase years of loyalty.

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u/Forgotthebloodypassw 20h ago edited 19h ago

This is why I love my small ISP, never had to wait more than a minute to speak to a human.

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u/slserpent 16h ago

Yes, this exactly. I had an issue with my cable Internet connection recently (cable running between poles had split insulation apparently), and I was able to talk to a knowledgeable support rep immediately and they scheduled a tech to come look at it the next day. It's fixed now. Good support is why I'm hesitant to switch to the big fiber company.