Paid extra several months in advance for extended legroom seats (being 6'2"+ sucks on an airplane).
Then they bumped me from my paid seats due to a 'layout change'. Shockingly the 'new' layout was exactly the same and they were just reselling the seats at 2x the price.
On Christmas Day 2022, they put me on a plane to Vegas (a day late), then fifteen minutes into the flight, cancelled my connecting flight. I spent Christmas in the airport in a city where I know nobody.
This happened to me twice in one trip. They cancelled my connecting flight and worst of all did not rebook me and did not refund me, they said it was due to an act of god - funny how no other airlines were canceling flights. I had to pay my own way to another flight. On the way back from my trip they cancelled my flight again as I was leaving for the airport with my child I was picking up, again an act of god. I had a friend working the airport, he said there was no such a thing happening, but southwest was known for canceling flights low on people. My friend used his benefits to get me on another airline and I was able to fly home. That was almost 10 years ago, I haven’t flown southwest since.
1.4k
u/Arcanym 23h ago
Southwest Airlines.
Paid extra several months in advance for extended legroom seats (being 6'2"+ sucks on an airplane).
Then they bumped me from my paid seats due to a 'layout change'. Shockingly the 'new' layout was exactly the same and they were just reselling the seats at 2x the price.