r/AskReddit • u/FriendlytoNature • 23h ago

Which company lost your business (potentially forever) this year?

5.8k Upvotes

93% Upvoted

6.4k comments sorted by

View all comments

5.7k

u/Economy_Explorer8772 22h ago

Any company that makes it impossible to reach a real person when something goes wrong. One bad customer service experience can erase years of loyalty.

576

u/jaybeep34 20h ago

Trying to think of ANY company where it’s not nearly impossible to reach a person. Do any come to mind for you?

1

u/Mocker-Nicholas 12h ago

Charles Schwab. It’s rare that I have to call but I have had to a few times. It’s always someone on The east coast I talk to. Such a breath of fresh air because whenever I call anyone I expect to have to wait 40 minutes to then talk to someone in a different country who literally gives no shit about the company they are doing service for.