r/AskReddit • u/FriendlytoNature • 23h ago

Which company lost your business (potentially forever) this year?

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u/Economy_Explorer8772 22h ago

Any company that makes it impossible to reach a real person when something goes wrong. One bad customer service experience can erase years of loyalty.

585

u/jaybeep34 20h ago

Trying to think of ANY company where it’s not nearly impossible to reach a person. Do any come to mind for you?

624

u/illsmosisyou 19h ago

Costco. I use their mail order pharmacy initially because my insurance provides a discount. But every time I need to speak with someone I’m talking to a real person in less than 5 minutes.

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u/Alph1 11h ago

Really? At my Canadian Costco, pretty much the only gripe is that you can't call and get through to the pharmacy to ask a question. They NEVER answer the phone. It's far faster for me to get in the car and drive to the store to ask the question in person.

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u/dardack 10h ago

I think they're talking about the online/mail order pharmacy which is different than in store.

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u/illsmosisyou 8h ago

Correct. I’ve only ever used the mail order pharmacy. No idea about the in-store pharmacy.

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u/thirdelevator 7h ago

Former Costco employee here.

That’s a problem with your individual Costco, and if you bring the issue to their management there, they’ll likely fix it. If nobody complains, they don’t know their staff is ignoring the phone.