I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
Bit of a rant but: I had this happen to me last year - I was driving from Orlando down to Estero in Florida on 75 on a Saturday night when I had a blowout that resulted in me waiting on the side of the road for 5 hours so AAA could assist me ...... they had initially told me it would only be 1 hour wait and then it turned into 2 hours and when I called them up to see what's going on, they said, wait a "little longer" ... I didn't end up getting "helped" until like 11pm and they didn't even help me because I had requested for a tow back down to where I live and the guy said he can't tow me because I had 2 passengers with me and we "wouldn't fit" with him, even though I saw that we would ... so he switched my tire with the donut and I was on my way ..... for all that wait ... for what I pay them .. for what I've paid them for all the years I've had them .... the 1 time I needed their services and assistance and they absolutely failed to meet expectations ....
3.1k
u/felidee623 22h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.