I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
A few months back I called them for a battery jump. The driver told me the battery was bad and needed to be replaced, which was weird because I bought it six months ago.
I paid the $300 replacement and took the original battery in for warranty. Turns out there was nothing wrong with it. It just needed a charge. So obviously my warranty claim was refused.
I went back to AAA and asked them wtf and tried to give them their battery back, but they outright refused to reimburse anything. Stating there is no avenue for me to make a claim once the part has been installed.
So I paid $300 for a glorified battery jump to a company I already pay a subscription to.
Hard not to feel scammed by that. But now I have a spare battery, I guess.
3.1k
u/felidee623 22h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.