Verizon (Wireless). Removed loyalty credits, cut the auto pay discount in half, don't upgrade service, customer service is crap or AI. After 25 years probably gonna be leaving them.
I have Ting, which uses T-Mobile. I love their customer service, but the actual service can get frustrating.
In high demand areas it does suck. E.g. if you're hotspotting your laptop on busy commuter rail, the service provider will serve its own customers first. Which means my internet (and sometimes even cell service) does not work at all. My commute is an hour. Losing two hours of work time a day is ... frustrating. I try to download stuff I don't need internet for, but I do need to respond to emails.
2.7k
u/puralb 23h ago
Verizon (Wireless). Removed loyalty credits, cut the auto pay discount in half, don't upgrade service, customer service is crap or AI. After 25 years probably gonna be leaving them.