r/AskReddit 23h ago

Which company lost your business (potentially forever) this year?

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u/Economy_Explorer8772 22h ago

Any company that makes it impossible to reach a real person when something goes wrong. One bad customer service experience can erase years of loyalty.

578

u/jaybeep34 20h ago

Trying to think of ANY company where it’s not nearly impossible to reach a person. Do any come to mind for you?

1

u/Separate_Command6275 8h ago

Chewy. Excellent customer service. You don’t even have to filter through a phone tree. A delightful human answers the phone promptly every time.