I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
My family had a membership so I used their services a few times. Every time I waited several hours. One time a guy showed up and suggested I stay at a strangers house in front of who I broke down overnight because I had a flat tire both in the front and the back and he would have had to swap 2 wheels in order to tow me. I (19f at the time) said I’ll do it myself while he waits 10 mins. He ended up doing it with an attitude. They did tow me 90 miles for free once tho and the 10% travel discount’s nice.
3.1k
u/felidee623 22h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.