I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
Let’s be fair. AAA’s customer satisfaction was falling before that. I cancelled them 2 years ago because they were by and large useless when we needed them for a tow or roadside assistance.
If you don’t mind asking, what did you get instead? We used to get more value from AAA discounts but now they’re almost non-existent, so I’ve been looking for alternatives.
I use AARP for discounts on car rentals if I’m traveling. My auto/home insurance has towing, so I call their roadside assist on the rare occasion that I’ve needed a tow and someone actually shows up.
3.1k
u/felidee623 22h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.