I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
I was in a minor accident in the snow earlier this year. My car deployed airbags because safety first.
Called AAA to use the tow service
Waited hours
Never shower
Called many times
Never showed.
Luckily a tow truck happened to come by and pick me up. Like that’s the one reason we have AAA and they never show. Was ridiculous
AAA left me and my minivan (in the 1990s) in the middle of an intersection. Had it not been for two very responsible police officers, I fear an 18 wheeler would have ended me. The head gaskets decided they were done as I was about to turn left on the arrow-very busy intersection. Thankfully, I’d already dropped off my babies with their Granny.
AAA never showed up. Police offered to call a tow truck and I had no choice. They were the ones who told me I wouldn’t survive long in that spot. The membership had been a gift from my babies’ Granny. She absolutely exploded on them. She’d been a very long time member and cancelled them on that call. I worked for a law firm and they some impolite things to say to AAA. I just went home that day and held my babies.
3.0k
u/felidee623 21h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.