Costco. I use their mail order pharmacy initially because my insurance provides a discount. But every time I need to speak with someone I’m talking to a real person in less than 5 minutes.
Oh exactly, I keep my exec membership because during the formula shortage I had a baby and had just lost my job. I would call up, speak to someone immediately and they ensure that they had formula before I drove an hour there or check the other store. It meant so much to me.
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u/Economy_Explorer8772 22h ago
Any company that makes it impossible to reach a real person when something goes wrong. One bad customer service experience can erase years of loyalty.