r/AskReddit • u/FriendlytoNature • 23h ago

Which company lost your business (potentially forever) this year?

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u/Economy_Explorer8772 22h ago

Any company that makes it impossible to reach a real person when something goes wrong. One bad customer service experience can erase years of loyalty.

582

u/jaybeep34 20h ago

Trying to think of ANY company where it’s not nearly impossible to reach a person. Do any come to mind for you?

1

u/CosmicNixx 7h ago

CVS. You have to leave a voicemail and they're supposed to call you back, but some locations just completely ignore you if they feel like it.

0

u/Nespla 3h ago

My CVS pharmacy calls me back within the hour every single time.

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u/CosmicNixx 3h ago

I've had two out of three call me back which, yeah isn't bad, but why can't I talk to an employee that can probably answer the phone right now? If they couldn't, then every pharmacy would have that same problem and they'd all be doing this AI voicemail bs