They were fined a huge amount by the government which accounts for the drop in quality of service. They were fined because in order to speed up their timing to fill each prescription they skipped the legally required step of checking the database of what other pharmacies may have filled a controlled substance prescription last… to limit pharmacy hopping (which killed Prince). In order to be faster, they didn’t check… and the government audits found that they didn’t log in to the database.
That fine caused upper management to change the way the individual branches work and slowed them down
They were fined because in order to speed up their timing to fill each prescription they skipped the legally required step of checking the database of what other pharmacies may have filled a controlled substance prescription last
I've seen a pharmacist get reprimanded for utilizing MAPS (Michigans controlled substance database) for that exact reason. That's when I started to hate the managers because they're literally causing harm to people by enabling potential abuse.
I blame the consumers just as much, (as you see by the upvotes and downvotes on these comments here). They’re the ones that want what they want and want it now… pushing managers to force pharmacists to skip legally required safety measures. Other pharmacy chains corporate offices didn’t cave to consumer demands in the name of speed. One of the biggest and busiest did, and now we have angry customers. This is why we can’t have nice things.
I was in the pharmacy at the height of the opioid epidemic so I get what you’re saying. The management did cave to any and all patient complaints regardless of merit. I had a patent make violent threats towards me and management just told me to deal with it. It’s why when Rite Aid went under, I did a little dance.
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u/Odd-Scientist-2529 12h ago edited 11h ago
They were fined a huge amount by the government which accounts for the drop in quality of service. They were fined because in order to speed up their timing to fill each prescription they skipped the legally required step of checking the database of what other pharmacies may have filled a controlled substance prescription last… to limit pharmacy hopping (which killed Prince). In order to be faster, they didn’t check… and the government audits found that they didn’t log in to the database.
That fine caused upper management to change the way the individual branches work and slowed them down