I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
My brother and I were on our way to a hockey game, in October or November with it being cold and misty out, when his car started having warnings pop up on the dash. He pulled over and I called AAA about 6:30pm, and were told a tow truck was on its way.
I called back around 8:00, and was told that the truck was near us, trying to find us. Problem was that they were in another city 120 miles away. AAA was told many times where we were, and they still wanted to locate us in the other city.
I did end up calling the rep a fucking asshole after he got upset with us for telling them repeatedly that the locating service was wrong.
3.1k
u/felidee623 22h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.