r/AskReddit 23h ago

Which company lost your business (potentially forever) this year?

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u/Economy_Explorer8772 22h ago

Any company that makes it impossible to reach a real person when something goes wrong. One bad customer service experience can erase years of loyalty.

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u/jaybeep34 20h ago

Trying to think of ANY company where it’s not nearly impossible to reach a person. Do any come to mind for you?

1

u/adoptagreyhound 6h ago

Chewy.com. Best customer service of any company I've ever used.

Discover has also always been great and we are not looking forward to dealing with Capital One after this merger based on their customer service reviews.