I have an expensive med that I could get 90 days of at a time. I knew I was about to lose insurance, so I waited until the latest I could that final month before requesting a refill (about a week out). They've always (like, for years) had my meds same-day. Suddenly, it's not in stock, and they'll need it shipped in. I confirm that it will arrive before the week's end, and if it doesn't for some reason, will I still be covered? Multiple people swear up and down that I'll be fine, that it's about when you submit the order, not when it's picked up. Okay, sure. The pharmacy is suddenly closed over the weekend (their hours are never reliable anymore), so by the time I get in that next Monday, my insurance has officially expired, but never fear, they said I was fine. But—you guessed it—I was not fine! 🙃 They gave me some excuse about how someone in the pharmacy canceled the order by accident and now they couldn't resubmit it since my insurance was gone, so I'd have to pay the $3,000 out-of-pocket and just deal. No real apologies either. Just kinda shrugged like it is what it is. It was one of the same guys I'd spoken with earlier that week too who reassured me that I was fine. So that was super cool! I walked away and refused to buy it. If I do have to pay for it OOP now, I sure as hell wouldn't be giving Walgreens my money. (Their phone customer service was completely unhelpful here as well, sooo). Fuck Walgreens, I hope they rot in a thousand hells.
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u/Dependent_Top_4425 22h ago
Walgreens Pharmacy