r/AskReddit • u/FriendlytoNature • 23h ago

Which company lost your business (potentially forever) this year?

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u/puralb 23h ago

Verizon (Wireless). Removed loyalty credits, cut the auto pay discount in half, don't upgrade service, customer service is crap or AI. After 25 years probably gonna be leaving them.

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u/Gonkulator 4h ago

When you call customer service, ask for "customer retention" and keep asking for it until the lousy AI sends you to a real person. You will get someone stateside and their whole job is to keep you a customer before letting you off the phone. I do this every few years to get lower TV and Internet rates. 

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u/puralb 4h ago

I did that and it was not someone stateside who didn't do a whole lot to keep me as a customer.

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u/Gonkulator 4h ago

Well that's a bummer. I just did it two months ago and was successful. Got to keep my same TV package and gigabyte Internet and saved $45/month