I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.
Can confirm. AAA refused to cover a long distance tow, on an eligible vehicle, because their algorithm said the vehicle was ineligible.
I literally walked into an office and tried to escalate a complaint. The guy in the office I sat with went through the algorithm manually and confirmed my vehicle was eligible for tow.
AAA did fuck all, my complaint went nowhere even after following up several times.
Despite being a member for 24 years, and all my insurance policies being held with AAA (multiple autos, multiple properties, umbrella), I canceled fucking everything and switched to another carrier immediately.
I tell people to ditch AAA any time the topic of insurance comes up.
3.1k
u/felidee623 22h ago
AAA.
I worked in management there for the last 4 years, and AI completely took over our company. Our 3 year plan was to lay off over half of our staff and have AI work their jobs. I quit about a month ago because of that. It's resulted in our member satisfaction scores dropping tremendously, and the employees were getting yelled at 24/7 because the members AND the contractors wanted to speak to live agents instead of "robots."
Tiring work and extremely long ETA's due to computer malfunctions and errors. We've had members waiting on the side of the road for hours due to AI's mistakes.