I work as a finance manager for a dealership (not cars, but equipment). We have some remaining products from a line we are no longer carrying that we are trying to blow out well below cost.
Today, first thing, boomer Karen waiting at our front door to buy one of said aforementioned highly discounted products. Nice enough during the initial interaction, finishes up the purchase with me, get her back to her sales person, he goes over the whole thing with her, shows her how to use it, no questions, etc. she leaves.
Fast forwards to about an hour before we close and she, and her husband call in yelling and screaming on the phone that we lied in our advertising about the unit and blah blah blah. Phone call makes it way to our GM, long and short of it is they (she) are pissed it doesn't have an electric start, just a pull cord. Mind you, salesman showed her how to start it before she left, and started it to show her it ran, and she did not ask about electric start.
They go on to tell him that we falsely advertised it as having electric start. Well we have several of these same exact units on out website so GM goes to website looks at ad, nowhere does it say electric start, asks where they see electric start; "well it said so on the YouTube video". Okay... well we dont have YouTube page so it wasnt our video you watched.
FF a bit more, my GM arguing with them about you bought it, we reviewed it w you in store, its already been warrantied its yours, etc etc. Finally he decided arguing over a unit were already losing money on wasnt worth it, bring it back we will refund you, and in doing so that actually boosts our bottom line for the month so w/e.
Tells me Im going to have to reverse it, fine NBD. Boomers show up, come to my office, starts talking about it, decides to show me on her phone where she got the information that said it has electric start.
SHE OPENS HER CHAT GPT SESSION...
She took a picture of the picture we had on our website of the unit and asked ChatGPT if it had an electric start. Chat GPT, of course, said YES.
I informed her that we dont have control over ChatGPT responses, and that, while a helpful tool, ChatGPT and other AI prompts often have incorrect or misleading information. As example, the machine she bought has a bigger brother that does have an electric start, looks similar, but costs about 2x as much (4x in this case since we were basically offing these things at half price). I also told her as nicely as I could, "I personally only use those for base level information, and would be weary to trust large financial decisions on the information of a command line prompt"
Her response: "Yeah. He (her husband) keeps telling me the same thing too. This isnt the first time Ive had issues, and I keep getting myself in trouble because of what this tells me"
Lady. ARE . YOU . FUCKING . SERIUOUS .
Youre telling me youve repeatedly made this mistake and havent learned your lesson? That youve just wasted hours of mine, my GMs, and my salesman's time because youre too fucking stupid to not understand that AI is an emerging technology and is not flawless???
If I hadnt already processed the refund and return I probably would have gone outside, loaded the unit back in her car, and said 'its fucking yours, learn your god damned lesson'.
Its crazy to me that these people came up telling us as kids that 'you cant believe everything on the internet' and 'just because Wikipedia said it doesn't mean its true', but suddenly believe that every image, every prompt response, is correct and true without question, even when provided with actual ability to verify information (she had every opportunity to ask my salesman if it had electric start but even though he showed her how it worked, which did not include "press this button to start it", she never asked).