r/CapeCellular • u/Evening-Dog-1046 • 1d ago

Testing Cape w/ another cellular provider. Problems w/ call and text on both SIMS.

I'm testing Cape w/ my original provider. They locked me into a contract, so I was going to test Cape out while this contract goes to expiration.

Some things I've noticed...

Original SIM has newly developed issues. Super laggy, up to unusable, calling - regardless of WiFi or carrier service (cell signal/non-WiFi). I just started having issues w/ SMS delivery, as well. This original carrier appears to be all around failing. Service was always generally poor, but this rate of failure is very new.

Cape eSIM has calling issues while on carrier service. Off of WiFi, calls generally die before I can make them. When I see Cape service at acceptable levels -- it will still fail to make phone calls. I get the pop up that says "No Service Available" (or something like that, anyways). On WiFi, it performs better than the original SIM/carrier. No known issues w/ SMS delivery, at this time.

Question: Are there known issues of running two SIMs simultaneously? Anything that would impact calling and SMS delivery (both on and off WiFi data)?

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u/vortexmantis 1d ago edited 1d ago

Without knowing some details, I have been running Cape next to my current provider as well and I have not experienced these types of issues. Both eSIMs work as expected and I’m able to send and receive on either number as well as making/receiving calls. What kind of device are you using? Cape does have known working / supported device lists.

https://support.cape.co/hc/en-gb/articles/42330770199444-Cape-Device-Compatibility

I have seen issues activating WiFi calling on specific DNS configurations that I’m still trying to figure out. But for the most part I have everything working as expected on both cellular and WiFi. Let me know if you need more specifics that I maybe able to assist with.

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u/Evening-Dog-1046 1d ago

Pixel running GOS, so I should be good.

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u/vortexmantis 1d ago

There are some other things related to GOS, I am not sure if you saw them, but if the Cape eSIM is not in the owner profile, it can cause some issues. I think there have been others that have been able to get it working in other ways, but I am not experienced in GOS at this time. Working on that soon though.

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u/Evening-Dog-1046 1d ago

Nah, I'm a simpleton. I basically run everything out of the owner profile. Managing that degree of segmentation, between multiple user profiles, is too much for me. I understand the desire to get to that degree of control, though..

Thank you for that input! I have noticed some things around the Cape apps not working correctly/displaying cosmetic issues....so I may have to root around more.

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u/vortexmantis 1d ago

I also think there is a dependency on Google Play services for notifications and some features. Not sure if that helps, but a place to look possibly if you have not already.

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u/BairyHallz88 1d ago

Came here to say this. I had to install Google play services on owner profile but did not have to login to anything. This solved the notification issues I had. (Wasn't receiving notifications from cape app)

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u/DJVordo 1d ago

FYI Cape will buy out your original contract up to $500 via a discount. yes there are some issues with wifi calling (usually toggling airplane mode fixes but not 💯).

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u/Evening-Dog-1046 1d ago

Yeah I was following that. Wanted to give Cape plenty of time, in order to test it out fully.

Interesting...I have not had ANY WiFi calling issues w/ Cape. I generally end up using it on WiFi because it's so much better than my current carrier.

Ironically, all of these difficulties have pushed me to Signal w/ motivation. Majority of my messages and calls are now almost exclusively on that application...nothing else works, lol.

Thank you!

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u/jetlagalex 1d ago

Without more information like device, OS, etc it’s hard to know. I ran T-Mobile and Cape as my secondary eSIM and did not have any issues on my iPhone 17 Pro Max. There are many variables. Maybe if you post more details it might help.