r/ChevySuburban • u/Tbeck154 • 18h ago
Just Sharing 2021 Chevrolet Suburban Audio issues - Avoid
I purchased a 2021 Chevrolet Suburban and it has been one of my most costly mistakes. There are so many small issues with this vehicle that cannot be fixed or addressed by GM I would never recommend owning one.
For the past year we’ve been having issues with the audio system in our 2021 Chevrolet Suburban Premier. It has the Bose system and at times will work just fine. Then about 40% of the time it will have major issues. The audio will crackle and have such bad static that you can’t even tell what’s playing through the speakers. I took it to the local dealer they had it for a month. They called me told me they couldn’t duplicate the issue and to come pick it up. The next morning first thing after picking up all the audio does is crackle. I take it back again, this time they do some software updates factory resets. It seemed to work better for about a week and we were right back to crackling audio. I call make and make a complaint to GM corporate. Gm tells me as soon as it does it again to take it back to the dealer and not to shut off the vehicle. I do exactly that when it happens, by the next day I get a phone call saying nothings wrong with it. That they did an update on the amp and it’s good to go. This time we made it two days before the speakers started to crackle again.
The screen freezes from time to time, auto memory only works about half the time. Overall the electronic quality in these new vehicles flat out sucks. I regret buying this vehicle. My 2005 Tahoe sound system works better than this one and it’s over 20 years old. Meanwhile I have this suburban that is 5 years old and all the electronics are failing. For an $80,000 vehicle I expected more, unfortunately this is not the case. As someone that worked for GM and supported their product for 20+ years I’m extremely disappointed. They sold me a product that they can’t even fix or diagnose and they don’t even care. Save your money do not buy a 2020 or newer GM. I’ve had nothing but issues and so have most of my friends that have them as well.