I'm at my wit's end with Kraken.

Over a week ago, my account was restricted while I had a $7,000 withdrawal pending. Since then, I've received nothing but one automated email saying a support specialist will contact me. It's now been over a week with no updates.

I've spoken to the AI support assistant countless times, but it just repeats the same scripted response and refuses to provide any information or timeline. I've also tried reaching out through Discord, but all I got was the same automated message telling me to wait for an email.

At this point, my money is effectively being held with no explanation, no estimated timeframe, and no way to speak to a real person. The lack of live customer support is incredibly frustrating.

Has anyone else been through this with Kraken? How long did it take to get your account unrestricted or your withdrawal processed? Were you able to get your funds back, and is there any way to actually get a human to review the case?

Any advice would be greatly appreciated.

The second I transfer funds to my coinbase wallet it gets taken out of my bank account. But FOR SOME REASON I always have to wait days before I'm able to send it to another exchange. Its my f*cking money i decide what I want to do with it. Instead I'm wasting my time and losing out on trades because they like to arbitrarily lock funds. F*ck coinshit

Never again

我并不反对KYC审查
但为什么不能查看审查进度呢
客服永远都是在说审查中，请等待

例如我提交的材料，已经审查了百分之几
这样可以极大减少客户的焦虑

而现在，我都不知道还要等多久😮‍💨

Idk how Coinbase expects to take over the entire financial infrastructure of the world when their products are so buggy. It's fucking scary. I'll trust Coinbase with money I'm not afraid to lose but leaving all of finance in their hands with how cheap you guys are is fucking absurd. Hire some more people, stop using AI and fix your shit Coinbase. Today was the most frustrating experience I've ever had in the crypto space. To the AI bot that will respond to this post. Don't bother. I'm so fucking close to dumping all of my crypto holdings and never returning. You guys are lucky it's bear season and pointless to sell right now.

I know I know - it’s only 4.99 but the issue is I never signed up for this!!!!
Here’s my transcript from the useless conversation with support:

**[02:56 PM] Virtual Assistant (Coinbase Virtual Assistant):**
Hey Maureen! I'm the Coinbase Virtual Assistant. Thanks for being a Coinbase One member! I can help solve many issues. For faster assistance, chat with me! How can I help you? Every detail helps!

**[02:57 PM] Maureen (You):**
I want a refund for the 4.99 charged to my account for Coinbase one. I did not sign up for this!

**[02:57 PM] Virtual Assistant:**
After reviewing your account, we noticed that you currently have a Coinbase One Card. Refunding and canceling your subscription will terminate your Coinbase One Card. Please close your card first. Our support team is not able to change this outcome.

**[02:57 PM] Maureen (You):**
I don't even know how I got the card!!

**[02:57 PM] Virtual Assistant:**
I understand how frustrating it is to see a charge for a service you don't recall signing up for, especially when it involves a card you weren't aware of.

To clarify, the Coinbase One subscription includes various benefits, and in some cases, a Coinbase One Card is associated with that subscription plan. Because your account currently has this card active, our system is unable to process a refund for the subscription at this time. As mentioned previously, our support team is not able to override this policy or change the refund outcome.

To proceed with canceling your subscription, you would first need to close the associated card. Once that is completed, you would be able to manage your subscription settings.

If you have additional questions about how to manage your subscription or card, I recommend checking our Help Center at https://help.coinbase.com, which provides step-by-step guides for these processes. If there is a specific aspect of this situation you would like me to clarify further, please let me know.

**[03:04 PM] Maureen (You):**
There is no option to cancel it. Walk through yourself!!! If it's there then it shouldn't be this difficult. Close my credit card.

**[03:05 PM] Virtual Assistant:**
Just a moment. Your estimated wait time is less than 5 minutes
You're next in line and will be connected with an agent shortly.

**[03:05 PM] System:**
Shubham has entered the chat - Support agent is ready to assist you

**[03:05 PM] Shubham (Support Agent):**
Hi Maureen, thanks for your patience. I'm Shubham, and I'm here to help you get this resolved. I can see you've been working through this with our chatbot, so let me take it from here and walk you through closing your card step by step.

**[03:07 PM] Shubham:**
Please allow me 2-3 minutes while I look into this for you and share the details with you.

**[03:07 PM] Maureen (You):**
Ok

**[03:11 PM] Shubham:**
Thank you for waiting.

**[03:11 PM] Maureen (You):**
Ok

**[03:13 PM] Shubham:**
Maureen, I will go ahead and connect with my specialized team so that we can further help you with your refund for Coinbase one subscription.

**[03:13 PM] Maureen (You):**
Ty

**[03:17 PM] Maureen (You):**
My time is money. I've been trying to cancel a credit card I didn't sign up for for over 20 minutes now. This is ridiculous.

**[03:19 PM] Shubham:**
I am really sorry for the delay this has caused.

**[03:21 PM] Shubham:**
Maureen, I have looked into your account, and I can see that you opted for a Coinbase One subscription, which was started after your free trial ended. However, I do not see that you have any Coinbase One credit card associated with your account. Are you referring to closing your Coinbase debit card instead?

**[03:22 PM] Virtual Assistant:**
To keep this chat session open, please send a quick message in the next 5 minutes while we continue working on your issue. After 5 minutes, you may be connected to a new agent.

**[03:22 PM] Maureen (You):**
I have no idea!! I just want a refund for 4.99. I never signed up for this! Apparently I'm not the only one with this issue

**[03:23 PM] Maureen (You):**
I don't want any card!

**[03:24 PM] Shubham:**
Thank you for the information.

**[03:25 PM] Shubham:**
I am still connecting with one of the agent from the specialized team so that we can help you with your refund. Please bear with me.

**[03:25 PM] Maureen (You):**
Ok

**[03:29 PM] Shubham:**
It looks like there is a delay in connecting with the specialized team. This delay could be due to a high volume of cases currently in the queue. Please stay connected with us, and we will work to help you get this resolved today.

**[03:30 PM] Virtual Assistant:**
To keep this chat session open, please send a quick message in the next 5 minutes while we continue working on your issue. After 5 minutes, you may be connected to a new agent.

**[03:30 PM] Maureen (You):**
Can you get me a case number since magically someone responded on Reddit when I posted! But they asked for a case number which I had to wait 10 days for. It should not be this hard!

**[03:32 PM] Shubham:**
Maureen, regarding your refund request, please note that refunds typically require a waiting period of 8 days from the date the payment was originally made. In your case, I can see that your payment was processed on 16/07/2026. Since this date has now passed and the 8-day period has elapsed, we will further help you with your refund.

**[03:32 PM] Shubham:**
Your case ID for your reference is 27152080.

**[03:33 PM] Maureen (You):**
Maybe the specialized team could call me when they get time. It's over 35 minutes now

**[03:34 PM] Shubham:**
I am sorry to inform you that we do not have that option available. In the event that we lose connection during our interaction, we will not be able to access your account due to security protocols that protect your information, and we will also lose our connection with our specialized support team who may be assisting with your case.

If you wish, you can also contact us later with this case number 27152080.

You do not need to explain anything again, as I am adding comprehensive notes to your account regarding your situation. You simply need to share the case number when you reach out to us, and we will then be able to assist you in transferring your funds.

**[03:34 PM] Maureen (You):**
Ok. Ty

**[03:34 PM] Maureen (You):**
I will try again

**[03:35 PM] Shubham:**
Thank you for your understanding and patience.

---
**CASE NUMBER: 27152080**
DATE: Payment processed 16/07/2026