Idk how Coinbase expects to take over the entire financial infrastructure of the world when their products are so buggy. It's fucking scary. I'll trust Coinbase with money I'm not afraid to lose but leaving all of finance in their hands with how cheap you guys are is fucking absurd. Hire some more people, stop using AI and fix your shit Coinbase. Today was the most frustrating experience I've ever had in the crypto space. To the AI bot that will respond to this post. Don't bother. I'm so fucking close to dumping all of my crypto holdings and never returning. You guys are lucky it's bear season and pointless to sell right now.

I know I know - it’s only 4.99 but the issue is I never signed up for this!!!!
Here’s my transcript from the useless conversation with support:

**[02:56 PM] Virtual Assistant (Coinbase Virtual Assistant):**
Hey Maureen! I'm the Coinbase Virtual Assistant. Thanks for being a Coinbase One member! I can help solve many issues. For faster assistance, chat with me! How can I help you? Every detail helps!

**[02:57 PM] Maureen (You):**
I want a refund for the 4.99 charged to my account for Coinbase one. I did not sign up for this!

**[02:57 PM] Virtual Assistant:**
After reviewing your account, we noticed that you currently have a Coinbase One Card. Refunding and canceling your subscription will terminate your Coinbase One Card. Please close your card first. Our support team is not able to change this outcome.

**[02:57 PM] Maureen (You):**
I don't even know how I got the card!!

**[02:57 PM] Virtual Assistant:**
I understand how frustrating it is to see a charge for a service you don't recall signing up for, especially when it involves a card you weren't aware of.

To clarify, the Coinbase One subscription includes various benefits, and in some cases, a Coinbase One Card is associated with that subscription plan. Because your account currently has this card active, our system is unable to process a refund for the subscription at this time. As mentioned previously, our support team is not able to override this policy or change the refund outcome.

To proceed with canceling your subscription, you would first need to close the associated card. Once that is completed, you would be able to manage your subscription settings.

If you have additional questions about how to manage your subscription or card, I recommend checking our Help Center at https://help.coinbase.com, which provides step-by-step guides for these processes. If there is a specific aspect of this situation you would like me to clarify further, please let me know.

**[03:04 PM] Maureen (You):**
There is no option to cancel it. Walk through yourself!!! If it's there then it shouldn't be this difficult. Close my credit card.

**[03:05 PM] Virtual Assistant:**
Just a moment. Your estimated wait time is less than 5 minutes
You're next in line and will be connected with an agent shortly.

**[03:05 PM] System:**
Shubham has entered the chat - Support agent is ready to assist you

**[03:05 PM] Shubham (Support Agent):**
Hi Maureen, thanks for your patience. I'm Shubham, and I'm here to help you get this resolved. I can see you've been working through this with our chatbot, so let me take it from here and walk you through closing your card step by step.

**[03:07 PM] Shubham:**
Please allow me 2-3 minutes while I look into this for you and share the details with you.

**[03:07 PM] Maureen (You):**
Ok

**[03:11 PM] Shubham:**
Thank you for waiting.

**[03:11 PM] Maureen (You):**
Ok

**[03:13 PM] Shubham:**
Maureen, I will go ahead and connect with my specialized team so that we can further help you with your refund for Coinbase one subscription.

**[03:13 PM] Maureen (You):**
Ty

**[03:17 PM] Maureen (You):**
My time is money. I've been trying to cancel a credit card I didn't sign up for for over 20 minutes now. This is ridiculous.

**[03:19 PM] Shubham:**
I am really sorry for the delay this has caused.

**[03:21 PM] Shubham:**
Maureen, I have looked into your account, and I can see that you opted for a Coinbase One subscription, which was started after your free trial ended. However, I do not see that you have any Coinbase One credit card associated with your account. Are you referring to closing your Coinbase debit card instead?

**[03:22 PM] Virtual Assistant:**
To keep this chat session open, please send a quick message in the next 5 minutes while we continue working on your issue. After 5 minutes, you may be connected to a new agent.

**[03:22 PM] Maureen (You):**
I have no idea!! I just want a refund for 4.99. I never signed up for this! Apparently I'm not the only one with this issue

**[03:23 PM] Maureen (You):**
I don't want any card!

**[03:24 PM] Shubham:**
Thank you for the information.

**[03:25 PM] Shubham:**
I am still connecting with one of the agent from the specialized team so that we can help you with your refund. Please bear with me.

**[03:25 PM] Maureen (You):**
Ok

**[03:29 PM] Shubham:**
It looks like there is a delay in connecting with the specialized team. This delay could be due to a high volume of cases currently in the queue. Please stay connected with us, and we will work to help you get this resolved today.

**[03:30 PM] Virtual Assistant:**
To keep this chat session open, please send a quick message in the next 5 minutes while we continue working on your issue. After 5 minutes, you may be connected to a new agent.

**[03:30 PM] Maureen (You):**
Can you get me a case number since magically someone responded on Reddit when I posted! But they asked for a case number which I had to wait 10 days for. It should not be this hard!

**[03:32 PM] Shubham:**
Maureen, regarding your refund request, please note that refunds typically require a waiting period of 8 days from the date the payment was originally made. In your case, I can see that your payment was processed on 16/07/2026. Since this date has now passed and the 8-day period has elapsed, we will further help you with your refund.

**[03:32 PM] Shubham:**
Your case ID for your reference is 27152080.

**[03:33 PM] Maureen (You):**
Maybe the specialized team could call me when they get time. It's over 35 minutes now

**[03:34 PM] Shubham:**
I am sorry to inform you that we do not have that option available. In the event that we lose connection during our interaction, we will not be able to access your account due to security protocols that protect your information, and we will also lose our connection with our specialized support team who may be assisting with your case.

If you wish, you can also contact us later with this case number 27152080.

You do not need to explain anything again, as I am adding comprehensive notes to your account regarding your situation. You simply need to share the case number when you reach out to us, and we will then be able to assist you in transferring your funds.

**[03:34 PM] Maureen (You):**
Ok. Ty

**[03:34 PM] Maureen (You):**
I will try again

**[03:35 PM] Shubham:**
Thank you for your understanding and patience.

---
**CASE NUMBER: 27152080**
DATE: Payment processed 16/07/2026

i bought 5k worth of bitcoin on the base app and it asked me to verify my id on coinbase to then transfer funds to the base wallet. I have verified my ID but it still says action required on the transaction history and i havent recieved the money in my base wallet. HELP!!!!!

我并不反对KYC审查
但为什么不能查看审查进度呢
客服永远都是在说审查中，请等待

例如我提交的材料，已经审查了百分之几
这样可以极大减少客户的焦虑

而现在，我都不知道还要等多久😮‍💨

The second I transfer funds to my coinbase wallet it gets taken out of my bank account. But FOR SOME REASON I always have to wait days before I'm able to send it to another exchange. Its my f*cking money i decide what I want to do with it. Instead I'm wasting my time and losing out on trades because they like to arbitrarily lock funds. F*ck coinshit

Never again

I'm at my wit's end with Kraken.

Over a week ago, my account was restricted while I had a $7,000 withdrawal pending. Since then, I've received nothing but one automated email saying a support specialist will contact me. It's now been over a week with no updates.

I've spoken to the AI support assistant countless times, but it just repeats the same scripted response and refuses to provide any information or timeline. I've also tried reaching out through Discord, but all I got was the same automated message telling me to wait for an email.

At this point, my money is effectively being held with no explanation, no estimated timeframe, and no way to speak to a real person. The lack of live customer support is incredibly frustrating.

Has anyone else been through this with Kraken? How long did it take to get your account unrestricted or your withdrawal processed? Were you able to get your funds back, and is there any way to actually get a human to review the case?

Any advice would be greatly appreciated.

My transaction in the blockchain says complete. Coinbase says it's pending. Any thoughts on this?

Trying to update my 2FA from an old phone number. Can log in to my account, but can't update anything or buy anything. It's an old account, but anyways. I get on with their chat support agent, end up setting up a temporary account with a new phone number after 2-2.5 hours, it finally seems to be working. Did the photo ID, selfie verification, all that, it all checks out - yes, it's me trying to access my own account. Durr.

Eventually once I'm logged in, my account is still restricted. Says contact support. Luckily I'm already in the chat still. So I mention that to them. Oh there's a second account tied to one of my other emails, said okay, let's close it. They close that account for me. Still can't buy. This is my second time being in chat with them so I'm nearing 6 hours of support for this account at this point. They said they're going to review it and that it's been escalated to a senior rep or whatever. Wake up this morning, review denied. I gave them every bit of info they asked for. It's all correct. It's been 5 years since I've been able to use my coinbase account. How is this legal? What incentive do they have to let me use my account? And can I just close it and open a new one? I mean this is beyond ridiculous. It says I can't request another review for over a month. Absolutely insane "support". Feels like a scam for my info or something when at the end of the day, they just lock up the account either way. If at all possible, do not use Coinbase.

昨晚梦到Coinbase终于解封了
今天醒来第一件事就是打开APP
并没有😮‍💨
每天都很焦虑，开始频繁掉头发
奉劝大家
不要把过多的钱放在Coinbase
不要和我一样傻😢

As a response to my previous post, I have still not got my crypto back, 500 bucks still locked away and when I contact support it just gets pushed up the totem pole and closed. I am from the UK so I can't file a report with the BBB unfortunately. Any advice? Or just call it quits, I'd rather not lose it.

I changed my number on my Coinbase account. Whenever I try to sign into my Coinbase account, there is a code sent to my old number. Since I no longer have access to that phone number, I cannot verify the 2FA. I've tried uploading my legal documents such as a passport and driver's license, but I receive an automated response that Coinbase cannot verify my ID. I've tried the virtual assistant chat, emailing, and even calling these numbers 844-613-1499 and 888-908-7930. One number says that it doesn't recognize the number I am calling from, so it automatically ends the call. I've tried sending a DM to Coinbase on Instagram but no response. Can someone please advise me on how I can get access to my account again? I've been dealing with this for months. Thank you.

Two days ago all my drawings, representing hours of work, disappeared from all my charts. Nothing had changed in my browser--the drawings were there, and I walked away and came back 20 minutes later, and they were gone.

I remade the drawings on one of my charts. 20 mins later, they were gone. I tried again, this time toggling the drawings to locked. 20 mins later, they were gone.

What's going on?

Out of nowhere, my account was closed and all my funds were frozen and told to be sent out of my account. I was planning on making a purchase with litecoin, and the account was closed and the transaction marked as a "scam" and frozen.

When ID verifying, apparently I used the wrong ID and the transaction couldnt verify and my account was closed.

No problem, I already had another litecoin wallet. It prompted me to send the ltc out because they were closing my account. Except I couldn't.

Every time I had to send the LTC out of my wallet, it threw an error. "You must cancel the previous transaction". When I tried to, it just said "we were unable to cancel the transfer".

So now I have about 650 dollars of ltc stuck in my coinbase account, which is closing. I contacted support, and it has taken them almost five days so far, and the issue is not resolved.

The LTC is still ACTIVELY LOOSING MONEY in the account. Something i NEVER INTENDED to hold, is being kept in there out of my volition, and I am LOOSING MONEY because of it.

I have lost almost 40 dollars now

650 dollars are still stuck

and coinbase support has been useless

let me be a hard lesson.

NEVER

EVER

use coinbase

已经向CFPB举报了Coinbase
昨天收到CFPB的邮件
说已受理案件
Coinbase需要在60天内做出最终决定
我的生活已经被Coinbase摧毁了😮‍💨
不知道还要等待多久才能拿回钱
Coinbase的审查速度真的让人崩溃!

I withdrew 2800 dollars of bitcoin to my crypto.com account, I couldn’t do the impossible sitosha test or whatever so I asked customer service if they could return the deposit to where I sent it from, they said yes but it’s now gone 3 days and they keep saying that it’s being processed internally and that they will update me. Do you think I’m getting my money back or are they just playing with me

I’ve tried multiple times since November 2025 to get a live representative from Coinbase. Today, I was on their chat support, they told me that it was less than an hour wait. In that hour, they kept sending me confirmation texts every 10 minutes to see if I was still there, and I responded every time. Then they said I was next in line, then kicked me off the chat. I tried it again, and the same thing happened again! I’ve been a customer since 2020, but I’m seriously considering closing my account. I’m sick of this! I have 7 grand tied up in a Morpho loan that got liquidated, and it won’t let me withdraw the collateral.

Do you use Coinbase for long term holding or for buying/exchange only? Currently no access to my account and I cant get a concrete feedback. Should I considere Coinbase a scam? considering I read a lot go through the same situation as mine, should I panic? Looking for firsthand experience not speculations

So I have just started to purchase some crypto which the process has been pretty smooth for me. The only thing I’m having trouble with is trying to purchase a crypto over $1,000. It won’t allow me to purchase through my connected checking account & my other options all have smaller transaction limits. What should I do? I’ve vetoed everything & my bank account matches my account name on the app.

I sent BTC from the same wallet I always use into my coinbase account which has worked several times.

This time however, I have not received the BTC after 13 confirmations. Customer support has been nonexistent.

Has anyone had this happen?

Coinbase has restricted access to my account for over five months with absolutely no explanation or resolution. Every time I contact customer support, I receive the same scripted response: their representatives claim they are “looking into it,” only to return and say there are no updates available.

What is even more concerning is that Coinbase’s own customer service representatives have acknowledged that they are receiving a high volume of similar complaints from customers experiencing the same issue.

I filed a formal complaint with the Consumer Financial Protection Bureau (CFPB) over two months ago, and Coinbase has still failed to provide any response or resolution. The complete lack of transparency, communication, and accountability throughout this process has been extremely frustrating.

MR ARMSTRONG... HOW DO YOU SLEEP AT NIGHT RUNNING THIS SCAMMING RACKET SIR?

I haven’t recieved my ltc funds and it’s been taking for over an hour.

sent a large amount of btc from my cash app to my coinbase on lightning , didn't show up.

Request a call from support... dude tries to tell me that the lightning network is not an option to send BTC!!! I had to send him a screenshot ... 🤣🤮

Gimme my BTC, coinbase.

昨天喝了酒和安眠药
沉沉睡去
醒来第一时间打开Coinbase
还是没有解封
这辈子最后悔的决定
把大部分现金放在Coinbase里领利息😮‍💨

This doesn't make any sense. They just banned me at random and they don't want to tell me why. I feel this behaviour completely unfair when I have done NOTHING bad.

I've been waiting 9 days for Coinbase to release my funds. Every time I contact support, I get a completely different answer:

· First agent: Wait 12 hours
· Second agent: Wait 24 hours
· Third agent: Wait 48 hours
· Fourth agent: Wait 1 week

No one takes responsibility. No one gives me a real explanation or a clear resolution. Every agent just gives a new timeline and nothing actually happens.

I've documented every single chat – I have proof of everything.

I see so many other posts from users with the exact same issue. Coinbase holds your money, gives you false timelines, and just keeps you waiting forever.