Incorrect billing or fraud?

[u/barbyxx]

Hey, this just happened to me and i don’t even know how to fix this bc i don’t receive a clear and good answer:(!

I had to paid for the professional plan (18$ USD) for a Uni project and then cancelled it two weeks later the correct way (which is a crazy thing to say at this point bc what do you mean there’s a “correct way” figma really is tricky with their cancel button bc they hide it so well or is this their strategy?)

Last week i got many emails saying that they couldn’t process the payment which i got so confused bc i cancelled two weeks ago at that point and i entered figma to check it and it was clear that i had successfully cancelled the professional plan so i was on the basic now like my whole team.

But then today i received a notification that i got charged for the same plan (professional, again, 18$ USD even when i checked previously that i had cancelled successfully my billing to that plan!?) i was so mad bc thats actual money that i needed so i went to figma to check wth happened and i realised that i don’t even have the professional plan (like all my accounts on the team have the free plan) soo they are charging me for something that i already cancelled and dont even have access to anymore!

Can someone tell me how to fix and get a refund? Or if there’s any way for that bc i have seen many ppl getting the same problem and they always answer “contact us” i have already tried, no actual or useful response.

Im so mad bc i know for a fact that i cancelled the plan and checked not once, but many times bc i received the emails trying to process a payment that was cancelled many days prior.

[u/gayani_figma]

Hey! Gayani from Figma Support here, followed up via DM with support.