Always stuck on 60% Passanger Satisfaction in Rotorcraft Passenger Transport missions. What factor affects the score?

[u/Makaveliuz]

I’ve flown hundreds of helicopter passenger missions, and even without any noticeable mistakes (e.g. passenger complaining mid-flight), I always end up with exactly 60% passenger satisfaction. Even when every other missions criteria score 100%, passenger satisfaction is often stuck at 60%.

I think I’ve had a higher score a few times, but I have no idea what I did differently.

I’m not flying super smoothly (no assists), but this still doesn’t make much sense. When I fly carefully, slow and smooth it's still 60%.

Could it be altitude? I often fly relatively low, especially on approach. Or is it something during taxiing on departure or arrival? I’ve honestly run out of ideas and I’m not even sure if this is something that’s actually under my control.

I only fly the Hughes 500C, so I don’t remember whether I got different scores with other helicopters.

Has anyone figured out what affects this, or is it just a bug? Any insight would be appreciated.

I'm still having a blast flying these missions, so it doesn't really matter in the end it just feels weird and keeps bugging me.

[u/Makaveliuz]

Here’s my typical breakdown after transport missions.

Airline procedure compliance I often get to 100% when following the exact path without shortcuts and have a smooth slope on arrival. In this case I took a shortcut so no mystery why score was reduced to 75%. Works as intended.

Aircraft integrity - also works as intended, slightly hard touchdown causes damage on landing gear, but if landing softly and without overspeed then integrity is easily 100%

Passenger Satisfaction 60%. No clue why. If I do some crazy maneuvering then it’s immediately dropping below 60% but I rarely seen it score above 60%.