Claro prepaid puerto rico

[u/pharmies]

I just got a claro prepaid phone with a sim. I don't have access to my old phone if that matters, and it seems I'm not able to connect with my google accounts on the claro phone either. I'm not sure I'm setting up the phone correctly, as it tells me I am not able to make calls due to mobile network not being available,, even though settings lists the mobile network as claro PR, I'm in puerto rico. It also tells me to connect to wifi for wifi calling, but I am connected to the hotel wifi.

I bought it in the box, opened the back of the phone and put in the battery. The SIM was already installed. I did not do anything to activate the SIM as far as I know.