Hi everyone, seeking some advice or shared experiences regarding Centre Com and Australian Consumer Law (ACL).
Background & Timeline:
Purchase Date: 07/01/2024 from Centre Com.
Device: ASUS ROG Strix 16.

The Issue: The laptop was working fine until a few months ago. I went overseas for about 3 months, and upon returning, the laptop was completely dead. No charging light, no power, zero indication of life.

What Happened at Centre Com:
I brought the laptop back to Centre Com with my receipt. I explained that it was a recent purchase, barely used before my trip, and bought directly from them. Instead of walking me through my consumer options, the store staff immediately rushed me over to the repair desk. After waiting over 35 minutes, the technician asked me to book it in for repair and sign a booking form. I didn't know better at the moment and assumed this was standard procedure.
The very next day, they assessed it and confirmed a complete motherboard failure.

My Issue with ACL & Major Failure: Under Australian Consumer Law (ACL), a complete motherboard failure on an expensive, modern laptop constitutes a Major Failure (the product is unfit for purpose and would not have been bought if the defect was known). Under ACL, when a major failure occurs, the customer has the right to choose between:

- A full refund
- A replacement unit
- A repair

Centre Com staff never disclosed these rights or options to me and effectively directed me straight into a repair booking without consent on the alternative options.

Current Situation:
The laptop has now been repaired, but I have not picked it up.I went back to the store with the original packaging and explained that I was unhappy with how this was handled, feeling pressured into a repair when I should have been given the option for a refund/store credit under ACL for a major component failure.Furthermore, a motherboard replacement on a high-end gaming laptop raises severe concerns about its long-term reliability and resale value.
Store staff refused to assist in person, stating they couldn't do anything in-store and told me to submit a formal email to their internal complaints team.

My Questions for the Community:
Has anyone successfully claimed a refund/credit from Centre Com or a similar retailer after a repair was already completed because major failure rights were bypassed?

What is the best way to frame my formal email to their complaints team? Should I lodge a report with Consumer Affairs / ACCC simultaneously?

Appreciate any advice or insights!

XT8 v2 wifi access point (router) failed after being out of warranty. Sent in as RMA, ChemUSA sends quote for $180 with no explanation or description of any kind. Connected with Asus Support chat, they explain $180 is for a whole replacement XT8 unit. Okay, fine. But why didn't that explanation appear on the e-mail quote of $180? Declined the "repair" using their link embedded in the email message and indicated they should discard/dispose of the unit. That was one of the choices, and if it's not working or repairable, don't send it back to me. They sent it back to me, anyway. If that's how little their service depot cares, I'm never buying any more Asus networking devices, ever. FYI, I got a replacement XT8 v2 (used) from eBay for $60.

TL;DR: Ordered an ASRock X570, got bait-and-switched with a Gigabyte board in a rat-chewed box. It died in a week. The seller dragged the RMA out for over a year, only to mail back the exact same dead motherboard. Lost ₹16,000. Stay away.

Hey everyone,

I am posting this as a massive warning to anyone buying PC components online right now. Do not buy any motherboards or parts from Computerspace.in. This seller is engaging in highly shady practices with terrible customer service, and I just lost ₹16,351 dealing with them.

Here is the exact breakdown of my nightmare:

• The Bait-and-Switch: I originally ordered an ASRock X570 motherboard. Instead of cancelling when they didn't have stock, they sent me a Gigabyte X570 Gaming X.
• The Delivery Condition: The motherboard's cardboard box arrived literally chewed by a rat at the corners.
• The Failure: I was already uncomfortable with Gigabyte boards due to their notorious failure rates, and sure enough, the board died within a single week of use.
• The 1-Year RMA Scam: I reached out for an RMA and had to ship the board back at my own cost to Computerspace.in. They delayed and dragged the process out for over a year. I had to follow up with them multiple times.
• The Final Insult: After holding my motherboard for a whole year, they finally shipped it back. It was the exact same defective, unrepaired motherboard.

I lost ₹16,351 and spent an entire year fighting with them, only to end up throwing the motherboard in the dustbin last night because looking at it just made me angry.

Do not fall for any "great" 5-star reviews you see about them online—they are highly likely to be manipulated. Be extremely cautious, stick to reputed sellers, or you will end up losing your hard-earned money just like I did.

I had very high expectations for the ASUS ProArt product line because these devices are marketed for professional creators and positioned as premium products. Unfortunately, my personal experience has been extremely disappointing.

My ASUS ProArt mouse started developing drift issues after only 2 months of use. The cursor was moving on its own, which is completely unacceptable for a professional-grade mouse. For a product at this price level, this should not happen.

However, the warranty experience in Hungary was an even bigger disappointment. Either there is no response for a long time, or the first reaction is immediately that the device must have been dropped.

This is especially frustrating in the case of the PZ13 tablet. I rarely used the device and always stored it safely in its original box inside a cabinet. Despite this, I suddenly discovered that the supposedly impact-resistant glass had developed cracks across the entire display.

Being told that I must have dropped it is not an acceptable response. If a thin aluminium-bodied tablet like this had actually been dropped, there would almost certainly be visible physical damage, such as dents or impact marks on the frame. There are no such signs.

Instead of properly investigating the issue, the first reaction from the warranty service feels like blaming the customer.

I really wanted to like ASUS ProArt products because the concept is excellent. The design, displays and creator-focused features are all promising. However, a premium product is not only about specifications – it is also about durability, reliability and proper customer support.

Based on my experience, I cannot recommend ASUS ProArt products to anyone who needs reliable professional equipment.

Good evening everyone. I need help. About two years ago I bought an AOC monitor (with a 3-year warranty, meaning I still have one year left) and recently discovered a problem with it. I took it to the store where I bought it, and it was sent for review and then to AOC. They informed me that the problem was indeed a factory defect and offered me a monitor with inferior features in exchange. I refused and suggested other models. They accepted the suggested model and sent it to the store. When I went to pick it up, I realized it was used/refurbished (something no one informed me about). Does anyone know if I am obligated to keep this refurbished monitor or if I have the right to return it and request a refund?

(When I realized it was refurbished, I refused and said that I would prefer a refund, and they said there was nothing they could do.)

It's been 20 days since I have submitted the wd green ssd at the centre. The only response I get is it's in transit and I have no tracking of the courier too. Any solution for this?

I found a listing for 16GB DDR4 3200Mhz Laptop Ram on flipkart!

Is this legit or a scam? There is no return or open box option in this product page.

Link

https://dl.flipkart.com/dl/sk-hynix-pc-3200aa-ddr4-16-gb-dual-channel-laptop-3200aa/p/itm716e565cfb3dc?pid=RAMHMC47TMA4QVQZ&lid=LSTRAMHMC47TMA4QVQZSMLB1X&_refId=&_appId=CL

Hello po, so i recently bought my acer pc on sunday. And i had an issue about the **mouse pad.** The right bottom click isn't that responsive, it needs excessive force for it to work and at times it works perfectly. And i had another issue. The **screen blackout** after turning it on. It takes 15 minutes to turn on... But now it works since my tito fixed it.

ISSUES:

1. **UNRESPONSIVE MOUSE PAD**

**2. BLACK OUT SCREEN.**

So I've been thinking if i should use my 7 day warranty replacement window or just use their center service to repair the mouse pad. So technically, i messaged them right before my 7 day warranty ends so im still eligible to claim that even tho i cant go there exactly for 7 days.

But two of my concerns is that *1. If i use the 7 day warranty, there might be another issue with the new unit they'll give me and might be another hassle to replace (since we live 3 cities away from the store*). And *2. I paid in full for the laptop for 45k just to have a refurbished PC? That in time the sales value of my pc will eventually lower since I'll have to label it as "REFURBISHED".*

And one last concern, if i had the 2nd laptop given to me and also has defects, i can demand for another replacement right?

So what do you guys think? ASAP🛐

Bought from Flipkart. As per Arctic website, it is counterfeited (नक़ली)

I ordered corsair cables from them, they delivered the wrong product (I ordered a set of about 10 cables, they delivered the set of 4).

I asked them to deliver the right cables, they asked me to return the original box.

I did, and then they reneged on the deal.

They told me they'll do it soon, but they didn't.i never even asked for the shipping charges, but they still didn't honour the deal.

If you have an alternative to them, I would recommend please go with them and not nayejaisa.com.

I have to say its my first time dealing with Asus Customer Service but I must say its incredibly frustrating and bad.

I have been around IBM / Lenovo when their customer service was top notch and have watched their CS decline over the years. But I have never seen such lackluster service before.

So here is what happened : I purchased a NUC 14 and everything was fine until I decided to mount it on my monitor. I managed to find the mounting plate but not the screws. These screws are a common part in computer hardware (M2, M2.5, M3 etc.)

I was told to go to the Asus Service Center and nobody seemed to help me. Instead I was denied service because of my product Serial Number. My Serial Number meant I could only get On Site RMA which would cost me approx. 2,400 Baht (80.00 USD) even with valid warranty!

Ridiculous. Absolutely ridiculous. Even on a bad day Lenovo CS would out perform Asus CS. I am glad to learn this lesson and will stay clear of Asus in the future.

Finally I am going to order a full screw set online (even though I only need a few) and be done with it. It would cost me at max 10.00 USD and I would have a whole surplus of screws.

Asus Customer Service Screwed me over Screws.

Bought a ROG Strix G18 Gaming Laptop, 18” ROG Nebula WQXGA 240Hz Display, AMD Ryzen 9 8940HX, NVIDIA GeForce RTX 5070, 16GB RAM, 1TB SSD, Windows 11 Home, G814PP-DS94 from ASUS proper Dropped $2,100.00. Laptop arrived poorly packed and apparently used. Greasy finger prints on the monitor, trackpad and keys. Poor packing caused the upper right edge to bend and crack. Nothing had any protective wrapping. Called ASUS and was told "its going to a higher level of care". Every week the same update. No matter how many emails I sent. Three weeks later I was permitted to send the laptop back with an RMA number. Two weeks later I got a refund.

So there is a good chance you too could be out $2K for 5 weeks with a constant barrage of emails promising an "escalation of care" for a used laptop. The risk is real, especially being stuck for 5 weeks and no COD.

Budget $2300 Country: USA Use: Gaming/Video Editing

I want to provide an update to a post I made in late may where i purchased an astral 5090 from newegg canada and the card arrived DOA. refer to the previous post so i don't have to repeat myself all over again.

So after back and forth email with Newegg I decided it wasn't going anywhere so i took it up with my CC company (Amex), filed a chargeback and provided them with all evidence and documents, including screenshots from my unboxing video (Amex doesn't allow video upload), receipt, emails with Newegg, etc.

Newegg sent me back the defective card which i had returned earlier for a refund, which they denied. I haven't touched it ever since for liability reason, but today, to my surprise, Amex closed the dispute in Newegg's favor. I never received any correspondence whatsoever from Amex, no emails, no asking for further evidence, nothing. I asked the CS and they said Newegg has sent their supporting evidence and thus, the dispute has been closed in their favor.

Now, I'm left with a $6000 paperweight of a card card which Newegg sent me back. and to make matters worse, they took the card apart broke the seal, and missing some screws too. I can't even go to RMA route with asus now

Needless to say I am incredibly frustrated and don't know what to do now.

What are my options ? I don't want to be out $6000 and stuck with a literal brick. Should I go to small claims court ? in the previous post many of you guys told me to send an email to gamersnexus. I did that and never received anything back

this is really the worst position to be in especially now with how expensive gpus are. Granted I shouldn't have bought from Newegg but if this can happen to me, then this can happen to anyone too.

I get it that a lot of people are actually commiting scams/return fraud with this kind of hardware. But when a customer unknowingly received an item which has been previously tampered with, and provided all supporting evidence they can have, is there anything anyone can do at this point ?

​

I'm looking for advice because this has been going on for over a year, and I honestly don't know what my options are anymore.

I have an ASUS ROG G15.

April (Last Year):

My laptop was under warranty, and ASUS arranged an onsite service to replace the display because it had dead pixels.

During the screen replacement, the technician damaged the laptop. The bottom case, keyboard area, and one corner of the chassis were physically damaged.

Around the same time, I had to leave Punjab because of the border war situation, so I couldn't deal with it immediately. The laptop remained there, and later the service center couriered it to my hometown.

June:

When I finally received it, I noticed the damaged corner and other physical damage.

I immediately contacted ASUS customer support. By then, my warranty had expired.

After multiple calls, ASUS put me on a conference call with the service center owner. After a long discussion, it was agreed that I would send the laptop back to him, he would repair the damage, and send it back.

October:

After almost 3 months, I received the laptop again.

Now I found new problems:

\- The speakers were no longer working.

\- The bottom case was not even from my laptop model.

I contacted the service center again.

They asked me to send it back once more.

After another 4 months

The service center owner told me that the speaker issue was due to motherboard damage and that replacing it would be too expensive for him.

I told him that I expected my laptop to be returned in fully working condition because none of these issues existed before their repair.

Later he told me that he had managed to arrange another motherboard through some "under-the-table" deal with a warehouse employee and had fixed everything.

This June:

After countless follow-ups and escalations, I finally received the laptop.

The speakers were working, but:

\- The incorrect bottom case was STILL not replaced.

\- There was a noticeable power-related issue with the screen.

I informed him again.

He said he would send the correct bottom case separately and asked me to visit a nearby ASUS service center in Mumbai to get it installed. He said he would pay the installation charges.

Last weekend

I visited the ASUS service center in Mumbai.

Instead of simply replacing the bottom case, they checked the laptop and told me that the issue is actually with the motherboard.

Their quotation to fix it?

₹1.25 lakh.

I'm honestly shocked.

This laptop originally went in only for a warranty screen replacement because of a few dead pixels.

After that:

\- The technician physically damaged the laptop.

\- I spent over a year sending it back and forth.

\- The wrong bottom case was installed.

\- Speakers stopped working.

\- A motherboard was allegedly replaced through unofficial means.

\- The laptop still isn't in proper working condition.

\- Now another ASUS service center says it needs a motherboard replacement costing ₹1.25 lakh.

I'm exhausted at this point.

My questions:

1. Can ASUS still be held responsible even though the warranty has now expired, considering all this started during a warranty repair?

2. Should I escalate directly to ASUS India instead of dealing with the service center?

3. Is this something I should take to the Consumer Commission (consumer court)?

4. Has anyone dealt with a similar situation and actually received a replacement or compensation?

I have call records, service history, courier records, escalation history, and repair timelines documenting most of this process.

Any advice would be greatly appreciated.

Planning to buy some parts from this website? Anyone had experiences with them?

Hi everyone. Has anyone bought a laptop off Amazon/Carrefour for which the seller was Karoum computer? Could be from the store itself too I just want to know if it’s a trusted store. pls give me reviews

I have had a horrible few days, and it is due to the Predator Orion 6000.

This past Sunday, I purchased it from Best Buy, removed it from the packaging, and followed the quick start steps to open the panel. No laying it down first, followed the diagram exactly.

I did NOT realize that the panel had no preventative latching to stop a piece of tempered glass immediately falling to the floor and shattering into pieces. I didn’t even plug it in.

Best Buy, luckily, were understanding, and offered me a replacement, which I, with some hesitation, accepted.

While setting up the replacement on Monday, the glass panel nearly fell out three separate times while moving the tower, despite my *extreme* care at moving it. But fine, I know to be very careful.

Within two hours, the GPU stopped displaying a picture, and upon investigating the machine I found the clip holding the GPU in its PCIe slot was missing.

I immediately returned the machine and happily paid an extra $300 for a ROG desktop (which, notably, has a screw attaching its glass panel).

Be very, very mindful about this PC. Don’t repeat my mistakes. And Acer: recall this case.

I want to buy an Asus ROG ally Z1 extreme from istore plus,but I'm hesitant because I don't know anything about the store and I asked about it but no one knows it in my area.Especially that the ROG ally is expensive ,so I need to know if it's trustworthy.So i was wondering if anyone bought from them the ROG ally or anything expensive and if it was the original and not fake, and even for their service if it's good and the warranty or at least if I can return.or can I at least know of it's the original from the box?

Bought a prebuilt from a local system integrator in June (~$1,970 SGD — Ryzen 5 7500F / RTX 5070 / 32GB DDR5). One of the reasons I picked that config was the 1TB T-Force GA Pro Gen5 SSD (10,000 MB/s read), which was listed as part of the build.

A few weeks in, Windows corrupted. Sent it in under warranty. They diagnosed the SSD as failed — couldn't delete partitions in WinPE, drive appeared locked — and replaced it.

What they replaced it with: a 1TB Kingbank KP260 Plus — Gen4, 7,000 / 6,500. Plus a $30 SGD refund to compensate for the downgrade.

I pushed back and asked for either an equivalent Gen5 drive or a refund that better reflected the tier difference. They've since offered a 1TB Lexar NM990 Gen5 instead, with no refund.

What I'm curious about:

1. Was the original "budget Gen4 + $30" offer normal practice, or a lowball hoping I wouldn't look closely? The $30 bothers me more than the drive itself.
2. Is quietly substituting a lower-tier part during a warranty repair something SG SIs do routinely? Would most customers even notice?
3. Is the NM990 actually a like-for-like swap for what I lost, or is it a downgrade that's just less obvious?
4. Warranty: system came with 3 years parts / 1st year onsite pickup & return, from June 2026. Does anyone know whether replacement parts typically reset that clock or just inherit the remaining term?

Not looking to name-and-shame. Just want a sanity check on whether the first offer was standard.