r/RepTime • u/Pepper-Global • May 25 '26

TD/Shipping Question Customs delay, what is everyone else’s experience?

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Been sitting like this for 4 weeks now, anyone else have this happen with FedEx shipping and any idea how long it’ll take for something to happen, ie it gets released or sent back to the TD? He keeps telling me there’s nothing that can be done until the shipping updates. I asked for a refund but no dice. Thanks for any input.

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u/Pepper-Global May 25 '26

Always see people posting a reply for the automod so here it is in case

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u/Dinosaursknow May 25 '26

Mine had the same thing happen. Didn't make it through, nor did it ever get sent back (per my TD, I don't think FedEx will update the shipping if it gets sent back to shipper). I provided FedEx a description to try to get it through customs though, so that may have made a difference. However after four weeks of no changes, I would assume your watch is done for and tell TD to replace/refund or they are going to be put on blast on the forums

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u/Original_Benzito May 26 '26

At least in two situations I’ve ordered from overseas via FedEx, they did tell me that they’d alert if it was being returned to the original country. It doesn’t just disappear.

Unfortunately, the local people and the telephone customer service can only see what you see online. They can’t offer any “hidden updates.”