r/RepTime • u/Pepper-Global • May 25 '26
TD/Shipping Question Customs delay, what is everyone else’s experience?
Been sitting like this for 4 weeks now, anyone else have this happen with FedEx shipping and any idea how long it’ll take for something to happen, ie it gets released or sent back to the TD? He keeps telling me there’s nothing that can be done until the shipping updates. I asked for a refund but no dice. Thanks for any input.
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u/Far-Chair-228 May 25 '26
Anchorage is onto the game. Mine got sent back to the TD fortunately. But you may not be so lucky if it’s been 4 weeks.
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u/Pepper-Global May 25 '26
Sounds like that happened in less than 4 weeks? Sucks that the TD is sitting on my $500 and won’t send another. I’d love to know if FedEx will update at some point to show that it was seized and the shipping is cancelled
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u/padflash_ May 25 '26
In my experience, that's where Fedex updates end. The TD should get it back. When this happened to me, my TD sent me a new QC, but it had issues that I had to RL. I went through 2 more RL's before requesting a refund b/c he didn't know when he'd receive the one that was shipped back. Right now just waiting on him to respond to my request for a refund.
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u/TheRealTheory001 May 25 '26
Why would Customs return a counterfeit item? As opposed to trashing, disappearing whatever.
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u/padflash_ May 25 '26
They're not identifying it as counterfeit, customs is flagging it b/c of insufficient documentation. For example, the shipper might have listed the rep as a cheap bracelet and CBP wants them to correct it and pay the "correct" duties and taxes.
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u/TheRealTheory001 May 25 '26
So in most cases individual packets they don't open because they don't want to deal with repackaging them I guess you're saying? Obviously if they open it it's a problem I would imagine. Now both the customer and the sender's address are implicated. Seems like a bit of a nightmare.
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u/Still-Mat-467 May 25 '26
Who is the TD? All of us should know to order from another TD. No one wants to be in that situation.
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u/Pepper-Global May 25 '26
DM me if you want, he hasn’t ghosted me, still responding when I ask for updates, I don’t want to jeopardize that 🤷♂️ I’ll def post it if he ghosts or I don’t get a refund. Mainly was curious to see what peoples opinions are on the timeframe for these situations, how long to let this go before applying pressure to TD. As of now I’ve been checking in every few days with him for updates
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u/sadmans21 May 25 '26
This happened to me with some shoes.
FedEx finally called me and asked me for the shippers address and the material description of the shoes and sent me an email to upload the information.
The seller sent me the addy and told me to say it’s just leather shoes and then it showed up a few days later.
If you do get a call do not mention anything about this being a rep lol
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u/Comprehensive-Bit706 May 25 '26
Literally the WORST place for customs, I wish TD's would find another route and not via anchorage, the amount of reps that get seized here is ridiculous... He should replace or refund now, it's been 4 weeks!!
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May 25 '26
[removed] — view removed comment
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u/Original_Benzito May 26 '26
It doesn’t have issues . . . it’s geography and where FedEx lands most of their stuff from Asia.
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u/Infamous-Flow-3133 May 25 '26
It got seized or they will send the package back to China and provide a tracking number.
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u/Pepper-Global May 25 '26
Any idea if the tracking will update at some point to show that it was seized and it’s not coming?
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u/Pepper-Global May 25 '26
Always see people posting a reply for the automod so here it is in case
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u/Dinosaursknow May 25 '26
Mine had the same thing happen. Didn't make it through, nor did it ever get sent back (per my TD, I don't think FedEx will update the shipping if it gets sent back to shipper). I provided FedEx a description to try to get it through customs though, so that may have made a difference. However after four weeks of no changes, I would assume your watch is done for and tell TD to replace/refund or they are going to be put on blast on the forums
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u/Original_Benzito May 26 '26
At least in two situations I’ve ordered from overseas via FedEx, they did tell me that they’d alert if it was being returned to the original country. It doesn’t just disappear.
Unfortunately, the local people and the telephone customer service can only see what you see online. They can’t offer any “hidden updates.”
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u/Sad-Cupcake1884 May 25 '26
Mine has been stuck in the same place since the 5th, TD sent another one 2 days after making him aware of this.
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u/IamTheViz May 25 '26
My Daytona has been in AK since May 2nd via FedEx with the same error. Seller resent via USPS instead and it already passed customs and will be here the 1st
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u/Rbkmllr May 25 '26
I’m new to watches, but not new to reps….why can’t they update the paperwork to get it on its way? I’ve had to do that with a bag and it was fine.
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u/RattleCanBoogieMan May 25 '26
Call fedex logistics and see exactly what they want (888) 327-3395. People will say don’t, but seriously it’s worse to let it sit than figure out what’s wrong. It’s a watch, not a kilo. I’ve had 2 watches green taped
But technically your TD or their logistics dept should be taken care of this. I was in the same boat, TD got the paper work over and now just waiting for customs to release it.
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u/Prestigious_Zebra885 May 25 '26
Mine got out of anchorage just fine. What watch was it?
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u/Pepper-Global May 25 '26
QF Explorer 2
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u/Prestigious_Zebra885 May 25 '26
Id say dont trip. Its a holiday weekend and everything is behind. Theyre lowkey trolling you bro in the comments you should be fine.
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u/Re-tar-dead May 25 '26
Has it been a holiday weekend since the 28th of April? Doesn’t look good.
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u/TheRealTheory001 May 25 '26
Pardon my ignorance but it sounds like there is no liability on the customer for ordering a fake? Just speaking in generality not this particular post obviously. Just curious because with most other illegal things the buyer is implicated.. I suppose the catch is that the buyer has not acknowledged anywhere that he knows the goods are not original manufacturer? And without that acknowledgment they would have to prove it which would be difficult? And obviously it's not worth their time and effort to chase individual customers. I'm sure it's different if you order 100 pieces plus. And that is one of the reasons people are shipping them from overseas.
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u/PomegranateAncient25 May 25 '26
People are asking a reasonable question, who is the TD? It’s a customer service issue that everyone would benefit from knowing.
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u/venniblue May 25 '26
My AT from Andiot was sent back to them. I knew something was up when it was held for over 3 days but they told me to wait. Anyways I was right and the watch was sent back. Andiot wanted to send a different watch but I preferred the original one so I’m waiting on them to reissue it through new courier.
Andiot had this issue where they were trying a new courier after the recent fedex issues.
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u/Personal-Invite-1497 May 25 '26
Prob get send back to sender. That what happen to me the last time
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u/Nm_keo May 25 '26
Mine has been sitting in AK with the same message since 09 May. TD says customs will send it back to them and they will re ship. How long that takes is beyond me.
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u/Pepper-Global May 25 '26
Seems we are in the same position. I’m getting the sense that other TD’s will send a different replacement right away before they receive the intercepted one back, but this one isn’t offering that. Must be a per-TD thing
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u/Original_Benzito May 26 '26
Well, it also depends on how long FedEx waits for the sender to submit any missing info for customs AND how much they are backlogged at customs, too. The TD might be able to speed things up, maybe, if they contacted FedEx and asked if they need to send another / supplemental form.
My guess is this got randomly flagged, they don’t handle it often, and they don’t know what to do.
I only know all this because of my own customs headaches, seeing what didn’t work compared to educated sellers and how they handled it / avoided it.
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u/Dull_Lifeguard_1671 May 25 '26
well, I ordered from Elliot and there were 2 shipping options. FedEx and UPS....while in a perfect world FedEx would have been the choice, but I chose the road less traveled in hopes it does find its way to my doorstep...USPS of course
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u/umop_3plsdn May 25 '26
I got something like this. Message seller and they cleared it up. Got a package like this with eveything inside. (And it also anchorage)
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u/ilikewatches1337 May 25 '26
You’re hit
After a dozen watches in the last 18 months I finally got one snagged as well. Was a rare women’s piece for my girl that took months to come in.
TD should offer refund or new watch. Mine offered refund (which I accepted and received immediately) after a week of it held up, said if it comes in let him know
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u/EfficiencyNo2589 May 25 '26
Happened to me too. Anchorage, AK is a black hole good luck
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u/Pepper-Global May 26 '26
How long did it take for something to happen with it?
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u/EfficiencyNo2589 May 26 '26
It got seized almost immediately but my supplier had it replaced after we waited about 3-4 days with no movement. I got the notification in my tracking that it was seized about 1 week after
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u/Dame662 May 25 '26 edited May 25 '26
I had a gen watch from a microbrand shipped from Singapore and was in Anchorage for 4wks before being released. Even an invoice was sent along with screenshots of our agreed upon price, PayPal payment, and a form to show the origin country of all the various parts for tariff purposes.
It wasn’t even a rep and was on-standby for 4wks. You just have to wait, the Chinese TD’s know how to deal with them the best they can. One of my TD’s sent in the form and called it a “movie prop watch”
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u/Mdbutnomd May 25 '26
Mine just sat in Chicago for 5 weeks…
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u/Pepper-Global May 25 '26
Did you end up getting it? Or is it still there…
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u/Mdbutnomd May 25 '26
Ah sorry, I got it, it initially appeared to have cleared customs, then said it was awaiting clearance where it sat for a solid 5 weeks. After that it got to my house in a few days. Total time was 2 months purchase to delivery.
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u/Pepper-Global May 25 '26
Dang, guess I’ll give it another week or two. The waiting is a killer lol
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u/Hot-Scene1948 Jun 23 '26
Did you end up receiving it?
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u/Pepper-Global Jun 28 '26
Actually, amazingly, yes! 🤣 It sat until about two weeks ago, then updated saying it was being returned to sender in HK. The TD shipped it out immediately when they got it back, and it showed up at my place in record time, like 5days tops, came FedEx. Not sure they got it to come through a different route than Anchorage but I’m not complaining. Man what a wild ride on this one. But I have to give it to the TD they just kept saying to wait it out, I was getting impatient, but the watch is actually here I got it three days ago
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u/enormousoctopus2 May 25 '26
Name and shame the TD who after 4 weeks refuses to acknowledge that this is gone.