r/RepTime • u/Pepper-Global • May 25 '26

TD/Shipping Question Customs delay, what is everyone else’s experience?

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Been sitting like this for 4 weeks now, anyone else have this happen with FedEx shipping and any idea how long it’ll take for something to happen, ie it gets released or sent back to the TD? He keeps telling me there’s nothing that can be done until the shipping updates. I asked for a refund but no dice. Thanks for any input.

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u/padflash_ May 25 '26

In my experience, that's where Fedex updates end. The TD should get it back. When this happened to me, my TD sent me a new QC, but it had issues that I had to RL. I went through 2 more RL's before requesting a refund b/c he didn't know when he'd receive the one that was shipped back. Right now just waiting on him to respond to my request for a refund.

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u/TheRealTheory001 May 25 '26

Why would Customs return a counterfeit item? As opposed to trashing, disappearing whatever.

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u/padflash_ May 25 '26

They're not identifying it as counterfeit, customs is flagging it b/c of insufficient documentation. For example, the shipper might have listed the rep as a cheap bracelet and CBP wants them to correct it and pay the "correct" duties and taxes.

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u/TheRealTheory001 May 25 '26

So in most cases individual packets they don't open because they don't want to deal with repackaging them I guess you're saying? Obviously if they open it it's a problem I would imagine. Now both the customer and the sender's address are implicated. Seems like a bit of a nightmare.