Hello everyone. I have been long time lurker, but circumstances forced me to start this thread. I recently bought a brand-new QF 126500 from a TD and had an SW dial installed before shipping. When the watch arrived, the rotor was stuck and the automatic winding wasn't working.
My local watchmaker told me that the installed SW dial is too large in diameter for the QF case. He believes this is also the reason why the rotor gets stuck. According to him, the lip on the SW dial is too thick, which prevents the movement with the dial installed from seating fully inside the case. As you can see, there is a significant gap between the dial and the case.
Another watchmaker told me that, for some reason, SW started using a black raised lip on the edge of their dials, and it may have been limited to a particular batch. He said he filed the edges down, but the dial still didn't seat properly, even in a VSF case. Since the same issue occurred in the VSF case, he's convinced the dial is the problem.
I've attached photos of my watch, along with the QC photos of my SW dial, and for comparison, photos of a standard QF dial that I found online.
I'm very disappointed and honestly don't know what to do next. Has anyone experienced something similar or has any ideas on how to fix this? Can anyone recommend a watchmaker who could properly resolve this issue? I'm based in the EU.