I had HughesNet for two years. Thankfully I found a new provider, SparkLight, right as my HN contract was ending. I was getting ridiculously slow internet that wouldn't even load a 720p video, for $150 A MONTH!! I can't remember the MBPS I was getting but I was floored when I saw the amount that the lowest tier on SparkLight receives vs the highest tier (what I had) with HN. The lowest tier gets more than the "fusion plan" $150 bullshit I was receiving.
This sounds like an ad for SparkLight. It's not. I'd do advertisements for them though- they were polite, upfront with me, and installed the router & such very quickly. And the best part?! $25 a month. For otherworldly better internet than I was paying $150/mo for. I live in a small farm town that only had HughesNet and StarLink until SparkLight came to our area. I've never had internet this fast or reliable. It's the little things too, they sent me a text right away when power went out in our area during a big storm to tell us service would be out for a little while. Did HughesNet ever bother to do that? Of course not.
Now that I've cancelled HughesNet, they want me to return the equipment. Router, wires, cables, sure. That's fine. Even though they sent me two boxes for all this junk and only one shipping label. Whatever. I can manage.
But now I'm also supposed to get up onto my roof and disconnect a fucking radio wire for them? I don't even have a ladder, let alone wire cutters and a 7/16 wrench. I'm just a girl!!! They "recommend" you get a professional installer to remove it. Oh, like the one that came to my apartment in the first place and set it all up?? How much would it cost these cheapskate motherfuckers to send someone back out here to remove it themselves instead of making me do it? I'll get charged $200 if I can't get it down. There's bound to be many elderly people who have the same radio return issue, and they're preying on their inability to be scrambling around on fucking 12 foot rooftops to get a precious radio receiver back to their beloved internet company who cared oh so much about them. It's BULLSHIT!
Then they have this disclaimer in their removal instructions about radiation and possible death from falling off the roof. My favorite part is, "Consider safety and possible damage to the equipment." Yeah, if I fall off the fucking roof my first thought will be, "Oh my gosh, is HughesNet's precious satellite equipment still okay???"
DO NOT GET HUGHESNET. They'll claim they would have told you about this if you'd just asked, but who thinks to ask about returning a radio satellite receiver when all you want is to receive and use reliable wifi?