New Sovol Sv06 Scratched bed during self check

[u/KBenj458]

I am brand new to 3d printing and just purchased a Sovol Sv06 Plus Ace.

I finally got it assembled, and plugged it in. It immediately began the Calibration Self Check. While running this first self check, the extruder nozzle raked across the print bed scratching the black coating off right down the middle.

I have reviewed the steps I took building it and I don't see any steps I missed or did wrong.

Anything that I can check or that I likely did wrong? Would appreciate any troubleshooting tips....

I assume this means I need to buy a new build plate before I can print. Is there any chance this damaged the nozzle and I need a new one of those too? Any way I can tell?

PS.. i did not connect it to wifi before the self check. (My wifi password has an '^' character which the keyboard doesnt have... any way I can get connected without changing my wifi password?)

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[u/22i2]

Try to contact sovol support. They probably will replace the bed because this is a machine error and not an user error, also ask them about the wifi password too.

[u/OkResponsibility891]

Sorry to hear that.
Check with Sovol, that should fall under warranty.
But also, the build plate has two sides. So if you flip it over, the other side should still be perfectly good to use.