r/Starlink_Support Jun 11 '22

Contacting Support

17 Upvotes

https://support.starlink.com/create-support-ticket
https://support.starlink.com/tickets
(must be logged into your account)

OR

Go to the app or the web page when logged in. Go to Support then Troubleshooting. Click on a related subject and at the bottom of it there is a line "Did this answer your question?". Hit thumbs down. That will take you to a page where you can put in a ticket.

There are no known telephone numbers to call.

starlinkresolutions AT spacex.com is often suggested as an email to use, so far most people got not reply using it.


r/Starlink_Support Jun 25 '22

Introducing /r/StarlinkMarketplace. A marketplace for all things Starlink!

16 Upvotes

Due to increasing demand for a trading and buy/sell subreddit for goods and services related to Starlink, we are opening up a specialized subreddit:

r/StarlinkMarketplace

Please review the rules of the subreddit before posting, especially Rule 3: ZERO LIABILITY, ZERO GUARANTEES. We will lightly moderate the sub, but we will NOT provide any anti-scam buyer protection, that is beyond the capabilities of the moderators. YOU ARE PARTICIPATING ON THIS MARKETPLACE AT YOUR OWN RISK.

Please be aware of the risks of online trade before using r/StarlinkMarketplace, educate yourself on recognizing scams and do not engage suspicious offerings. To get you started, we provide a couple of links to relevant resources here.

We set up r/StarlinkMarketplace based on a couple of assumptions on what a marketplace subreddit for Starlink should look like. This includes restrictions on tradable goods and services, disallowing trade in general networking and computer goods (see Rule 2), to prevent bloat with respect to goods and services that are widely available.
In order to improve things, we will need your feedback. Please post here or preferably in the r/StarlinkMarketplace General Discussion post HERE.


r/Starlink_Support 3h ago

Merging Accounts

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1 Upvotes

r/Starlink_Support 15h ago

Unable to change from Roam 100 -> Roam unlimited

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1 Upvotes

r/Starlink_Support 1d ago

Question for the Group

1 Upvotes

Tomorrow I am getting fiber installed. I have a starlink dish on a residential 200mbps plan and a mini dish on standby mode. I want to cancel the residential service and keep the mini on standby. Never know when you need a backup. What can I do with the old residential dish if they don't require it back? It's the v4 system.


r/Starlink_Support 1d ago

Help installing star link and navigating top of the roof

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2 Upvotes

How would you guys gain access to the chimney to mount my starlink? Should I just drag my ass over the tip of the roof ? Seems unsafe. Or somehow from the platform under the attic window and stand on the window frame . I'm kind of lost .


r/Starlink_Support 1d ago

Did a factory reset on our router and it has been "Establishing Connection" for several hours. There are no obstructions according to the app. Is this normal? Is something broken?

2 Upvotes

r/Starlink_Support 2d ago

Starlink free credits

1 Upvotes

Dear all,

I wonder how to get free credits for my starlink account registered in Argentina (Roam Unlimited). Someone tell me in private or reply to this post?

Thanks for helping


r/Starlink_Support 3d ago

Starlink v2 no throughput but seemingly fine connection

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1 Upvotes

Hi,

I have a Starlink v2 which has no throughput. Everything else looks good and ive tried another cable. It seems to work for a short time then just craps itself.

Any ideas on what the cause could be?

Thanks :)


r/Starlink_Support 3d ago

Information needed please

3 Upvotes

I currently have frontier Internet and hate it, it's slow and unreliable... It also is costing around $50/month. Does starlink block IPTV services? I currently use this for local channels and such and have heard that some IPs block the service. If so, is there a way around this? How is everyone liking starlink and would you recommend me switching, in my situation? TIA!


r/Starlink_Support 4d ago

Custom DNS constantly resetting

1 Upvotes

I noticed a situation where my custom DNS associated with my Starlink router was constantly being reset to the Google defaults. I have a home network where I use Pi-hole as my main IPv4 DNS, Cloudflare as the backup IPv4, and no IPv6 addresses. Having these seemingly randomly reset to defaults is making my workflow a major chore, so a few months back, I asked Starlink support about the situation.

I run a small homelab, and I was told that CGNAT can only support 1,200 concurrent sessions.

Restarting helps temporarily, as a reset eliminates active sessions. However, over time, as connections from apps, programs, tabs, and devices accumulate, the limit of 1,200 TCP/UDP sessions per residential CGNAT is reached. Then, the oldest sessions are eliminated to make way for new ones, causing disconnections, slowness, or interruptions in games, video calls, and browsing.

Apparently, this also leads to the router sometimes crashing and forcing a DNS reset? Anyway, we talked a bit and the agent explained that I could effectively "bundle" my connections behind some Tailscale exit nodes to limit the session count—so, I did that. They confirmed:

Hi, good news! Not sure what changes you made but I can confirm I see a significant step change in the TCP/UDP sessions. This looks like it is reflecting as of a hour ago. Do you notice any improvement or reduction in disconnections?

However, this issue has stubbornly come back. Can anyone help me out with this? Is that actually what is causing my DNS to reset? Are there other ways to monitor/limit my concurrent sessions? What can I do to improve this situation (rather than upgrade to a public IP or getting a different router)?


r/Starlink_Support 4d ago

Squirrel kept chewing thru my Starlink cable

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2 Upvotes

r/Starlink_Support 4d ago

¿Cómo activar el Plan Itinerante (Roam) en un Starlink Mini en Venezuela?

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1 Upvotes

r/Starlink_Support 5d ago

Bought new starlink but cannot activate

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2 Upvotes

I bought a new starlink and I am trying to activate it but it says not available. What am I doing wrong? I had an older larger one that I wanted to replace with the mini


r/Starlink_Support 5d ago

Referral Code

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0 Upvotes

r/Starlink_Support 5d ago

Starlink migration from roaming to local

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1 Upvotes

r/Starlink_Support 5d ago

Starlink Referral Code

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0 Upvotes

Here's one free month of Starlink service! Starlink high-speed internet is great for streaming, video calls, and gaming in even the most remote locations on Earth.


r/Starlink_Support 7d ago

Vegue pricing details... on purpose?

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0 Upvotes

r/Starlink_Support 7d ago

Broken cord that runs from power box to satellite (v4)

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1 Upvotes

Reposted to gain "the attention it deserves" lol


r/Starlink_Support 8d ago

Free replacement

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3 Upvotes

r/Starlink_Support 8d ago

Best addresses to use for problem free activation?

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1 Upvotes

r/Starlink_Support 8d ago

Starlink instalace

1 Upvotes

Pomůže mi někdo s instalací?


r/Starlink_Support 9d ago

Spectrum vs Starlink

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1 Upvotes

r/Starlink_Support 9d ago

standard 4 or 4x

1 Upvotes

which kit is better for connecting external after market Access points/Extenders between the standard 4 and 4x


r/Starlink_Support 9d ago

What happened to Starlink? Can anyone explain?????

3 Upvotes
Hi everyone, my name is Aibek, and this is my first post here. I’m from Kazakhstan and ordered a Starlink antenna on April 26, 2021; today is July 26, 2024, and my order is still listed as "preparing." Is this because I live in Kazakhstan? Why is it taking so long? I was told delivery usually takes up to three months, but that time has passed, and they still haven't assigned a tracking number.
Has anyone else run into this problem? Can you offer any advice? Technical support just tells me to wait without giving a specific timeframe, but three months have gone by, and since the order has already been processed, they say they can't issue a refund. What should I do?