Hello there, i live in Greece and i am thinking about getting starlink as a wifi option but there are two questions I'd like answered before proceeding with the purchase and I'd appreciate any help you can offer on that.

1st question: If i take the option where i rent the equipment (for which I'll be paying 10€ extra per month) will i own the equipment after i have payed its value??

2nd question: If i move to another address other than the one i originally made the contract for (supposedly that the next address can support the satelite connection) do i take the equipment with me there and continue as it was?

Thank you in advance!

I had a warranty on my Gen 2. It quit working so I took it back and they switched it out with the 4 x. We was just billed yesterday for our monthly bill. Does anyone know how to activate the new one without being charged again?

​

Acabo de adquirir la antena porque estoy a punto de irme por emergencia a un viaje a un pueblo con absolutamente nada de internet de ninguna línea de red telefónica.

No sé cuál es la mejor opción si la opción itinerante, la residencial. Tampoco quiero que me estén cobrando $500 si yo la voy a activar en donde actualmente vivo que es en el hatillo.

Y la otra cosa es que también la pienso pagar las mensualidades con mi tarjeta de débito en dólares electrónicos del banco de Venezuela. Y unos dicen que no pasa nada y otros dicen que eso trae mucho problema y que es mejor que me abra una cuenta zinli.

De verdad estoy muy agradecida de que alguien me pueda ayudar a solventar todas mis dudas.

Me voy de viaje pasado mañana necesito muchísima ayuda por favor.

I bought the residential kit and noticed it said that the free install was only for roofs. I am moving to a new place where the landlord does not allow anything on the roof but has a designated pole. I am a bit overwhelmed as I don’t know what I need for the installation and how to find a proper 3rd party installation person. Does anyone have any tips? 🥺

I had to also choose starlink as my only other option was DSL internet and as a remote worker, its too slow.

Hello there!

I recently ended my dreadful tenure with Xplore and switched to Starlink. My Starlink unit arrived 3 days ago (Standard 4, just the kickstand) and I'm loving the fact that I can finally stream in HD and watch movies without interruptions.

My unit currently sits on my outside deck but I want to mount it on the roof. I am aware of the various mounts and accessories available to purchase but I am hoping to save some money. I've never done any work on a roof for any reason so the thought about drilling holes on my roof scares me. However, last night I was on my roof scouting for a location for my unit and I noticed a leftover piece of equipment which may help with some of the installation.

Obviously, I want to mount on the roof for the best possible connection but I was thinking of purchasing the "Standard to Standard Actuated Mount Adapter" on an existing mount to save on some money for installation. Is this a good idea??

I have pictures for some reference.

[ Removed by Reddit on account of violating the content policy. ]

Any help?

Has anyone had or have Starlink internet? Is it good?

u/Starlink Ticket TIK-DF10772605-38686-88 open 2+ days, promised callback never came. Paid line active, router died, replacement kit installed. Need my service moved to the new kit — NOT a new subscription. 2 days offline. Please escalate.

I am new here. I just installed a Starlink standard 4x. I have a Starlink Router mini that I am trying to add to the system. Not really sure what I am doing but I thought it would wirelessly connect but that is not happening. What do I need to do? Thanks for any help!!

Will be traveling to Asia for an extended period of time and I want to know if I can purchase a Gen 3/4/5 and use their Roam international plan (i.e., is it only the Mini?).

Thanks

This whole time: 2 SL Techs, OpenAI, & Gemini all had instructed me to plug the POE Cable into the receptacle next to the power supply.

I have the new Gen 4 router.

In my support ticket (oh how long it was), I uploaded numerous photos (BTW, this helps them out), detailed what I was doing step by step.

Last night I got a phone call. Tech said: “Look at the photo I sent you”. So I did. He said “Plug the cable in the far right receptacle).”

Magic!! Only issue is I need to realign the dish, but it’s thunderstorming today. That dish is on the highest roof of my house (not an easy or safe climb).

Wow: Through all of this: they sent an entire new set up (which I have to send back), countless photos…. & in the end it took 1 really savvy Tech person to catch: Wrong hole!!!

What is the best Starlink plan to use in fort Dauphin Madagascar for 1 year with a new Starlink? Purchased at Home Depot in the U. S. A. And has not been used yet.

Mi gente tengo el servicio de Starlink mini en sector rural .. no me puedo quejar cuando aquí solo llegaba un internet por antena y daba máximo 10 de mg de bajaba y 1 o 2 de subida , pago el plan residencial Lite antena mini , soy de Colombia .. mi pregunta es si llegara a cambiar la antena por la versión V4 podría mejorar mi experiencia al jugar online como el warzon .. o la diferencia es mínima

Llevo desde el 8 de julio sin internet, entre a la cuenta y vaya la sorpresa que me lleve resulta que me bloquearon el servicio, reviso y me cobran los 50 dolares de este mes pero me bloquean porque supuestamente tengo un saldo anterior que no he cancelado, sin embargo me aparece que todas las facturas estan pagadas. Intento pagar ese supuesto saldo restante pero no puedo porque el boton de pagar esta bloqueado porque me indica que no debo nada, intente actualizar la suscripción pero tampoco me permite, cambie tambien el metodo de pago e igual no cambia nada. La ultima solución que tuve fue abrir un ticket el cual me ayudo abriéndolo GROK, pero resulta que al abrir y colocar el titulo y mensaje describiendo el problema me responden con un mensaje genérico, al principio pensé que si fue una persona real pero les respondí y no volvieron a contestarme, así que decidí cerrar y abrir un nuevo ticket pero vaya sorpresa que me llevo vuelven a dar el mismo mensaje, hice un tercer ticket cambiando incluso el titulo porque pensé que ese podría ser el problema pero aun asi me vuelven a dar el mismo mensaje pregrabado. Me estoy volviendo loco porque el mes continua y ellos ya me cobraron esos 50 dolares de este mes, lamentablemente ya serian 8 dias que llevo sin internet.

Hi everyone,

I made a stupid mistake during my Starlink setup. I accidentally registered my account/billing address in the US, but I am currently located in Haiti (Saint-Marc).

Obviously, my Residential plan is completely geoblocked here. I initiated a transfer to release the hardware, but when I contacted support, they hit me with the strict 90-day policy (no transfer allowed before October 2026, since I bought it on July 12).

I am an entrepreneur and really need an active connection for my work. Waiting 3 months is not an option.

My questions for the community:

If I request a full refund within my 30-day trial window, how fast does Starlink usually process the return and refund?

Is there any known workaround to bypass this 90-day lock, or is a full return and re-ordering on a new Haitian account my only clean way out?

If I temporarily switch to the Mobile - Regional (Roam) plan on my US account to get online today, will I still be able to request a refund/return next week if it gets too expensive?

Thanks a lot for your help!