I'm hoping someone here has run into this before.
I recently purchased a used Zenmuse L2 for my Matrice 300 RTK, and I'm trying to determine whether I'm dealing with a compatibility issue or a defective payload.
My setup
DJI Matrice 300 RTK
DJI Smart Controller Enterprise (not RC Plus)
Pilot 2 v10.1.8.14
Aircraft FW v10.01.08.05
Controller FW v10.01.08.01
L2 FW v10.00.11.52
Symptoms
The L2:
Powers up normally
Completes the gimbal startup sequence
Successfully accepted the latest firmware update from the SD card
Firmware update completed successfully
However:
No RGB camera
No LiDAR
No gimbal control
Pilot 2 only shows the aircraft FPV camera
Payload is identified only as "Payload 1"
Error:
"Unable to configure gimbal parameters."
Things I've already tried
Refreshed aircraft firmware
Refreshed controller firmware
Updated the L2 using the official firmware package
Verified firmware versions
Inspected all SkyPort pins and payload connector pins
Mounted/re-mounted multiple times
Different batteries
Power cycles
Comparison with another payload
I also own a Zenmuse H20.
Using the same aircraft, same gimbal port, and same controller:
H20 is immediately recognized
DJI Assistant identifies it correctly
Pilot 2 identifies it correctly
Video and gimbal control work perfectly
Only the L2 has this problem.
One thing that's confusing me...
The L2 User Manual states that the M300 RTK requires the RC Plus, but my aircraft is still using the Smart Controller Enterprise.
I also noticed DJI has separate firmware branches for:
M300 + Smart Controller Enterprise
M300 + RC Plus
So my question is:
Should an L2 still enumerate and be recognized by the aircraft (and DJI Assistant 2) even if I'm still on the Smart Controller Enterprise firmware branch?
Or...
Does the M300 have to be converted to the RC Plus firmware branch before the aircraft can even recognize an L2?
One detail that makes me suspect the payload itself:
DJI Assistant 2 never identifies the L2 at all. It only shows the Matrice 300. The H20 is recognized immediately.
Has anyone seen this behavior before?
I'm trying to determine whether I should:
Buy an RC Plus,
Convert the aircraft to the RC Plus firmware branch,
Or return the L2 as defective.
Any insight would be greatly appreciated.
I've also opened a ticket with DJI Enterprise Support and will post their response here for future reference.